Tom & John Center

“Fab location, holiday, room and bar staff!”

Before we came out I read these reviews and thought, "What have we booked?" I wasn't looking forward to coming here at all! We are a family of 8 and another 3 followed the following week so 11 altogether! We came home Monday eve. When we arrived there late, everywhere was closed but there was a n... more

Before we came out I read these reviews and thought, "What have we booked?" I wasn't looking forward to coming here at all! We are a family of 8 and another 3 followed the following week so 11 altogether! We came home Monday eve. When we arrived there late, everywhere was closed but there was a note in the shop window/reception to tell us our room numbers. So we went into our apartments. We had a 2 bed apt for myself, my husband and 3 kids and it was a really good size, immaculately clean with safe key and air con waiting. With us having 3 seperate apartments and not been picked up until 6.30pm we asked at the shop if we could keep 1 apartment to shower and store all of our belongings and he let us keep our big ground floor apartment and didn't charge us any more money for this which I thought was very generous! My only issue which isn't a massive problem is the beds are hard and I haven't had a good night's sleep until I got home! The location Is amazing and 2 mins away from the beach, tavernas, bars etc. The pool and bar is directly over the road and is run by different owners, Ava and Yiannis. Their son and his friend also work there and are very polite young men. The pool itself is a good size and has a great snack menu and delicious cocktails. Ava is such a lovely, kind lady who always has a chat and is very generous! You can see how hard they work! There's a Dart board and pool table, and my kids loved being there day or night. Please don't let all the negative reviews panic you, just go see for yourself like we did! We would definitely return!

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“Brilliant location, lovely views from some rooms, pool bar and staff lets it down”

The location is undoubtedly the best thing about this property. Just a two minute stroll to the beach in one direction and plentiful bars/restaurants on your doorstep. The only thing we had to walk a long way for was the water park, but that's way out of town with places to stop off en route. Com... more

The location is undoubtedly the best thing about this property. Just a two minute stroll to the beach in one direction and plentiful bars/restaurants on your doorstep. The only thing we had to walk a long way for was the water park, but that's way out of town with places to stop off en route. Communication prior to our stay was good (via whatsapp - thanks Evangelos!), and check-in was smooth (the 'reception' is in the Tom & John Center shop). We were given a ground floor room on the first night but were then moved upstairs to a spacious room with a fantastic sea view the next morning, as per our request. We appreciated them making this happen as we'd had a bit of a nightmare with our previous booking at another hotel being cancelled. Our room was brilliant and the air con worked throughout our stay. It was a bit noisy at times (daily 6am deliveries to the shop underneath) but that's the price you pay for such a central location and it can't really be helped. Otherwise it was very good. As some TripAdvisor reviewers have already touched on, the pool and bar opposite isn't the most welcoming or efficient place. I understand it's run by different people to those who own the apartments/shop but they clearly have some sort of mutual agreement as the pool bar uses the same name and it's included in all the photos and descriptions on several booking sites. As others have mentioned, if you don't spend money in the pool bar you are not welcome, even if you're staying in the apartments. The booking sites really need to specify this in their descriptions. Thankfully we knew this by reading TripAdvisor beforehand so bought a few drinks while we used the pool (which was fine), but I witnessed the man behind the bar aggressively throwing a group of British kids out before they'd even sat down as they had the cheek to walk in drinking their own water. Fair enough if you don't want people using your pool for free, but a simple, friendly explanation would be fine. Unfortunately this bloke undoes all the good work of his wife who is actually very friendly and welcoming. Despite it being right opposite our apartment we only went twice as we didn't feel particularly comfortable and the overall service was slow despite it being very quiet. Thankfully there are plenty of great beach bars less than a five minute walk away so we spent most of our lunchtimes in them instead! The only other negative was being woken at 9.30am by a cleaner on our final day (not stupidly early, but my wife and 3-year-old were still asleep as they'd had a bad night) to be told we only had one hour to vacate our room, despite everything online saying we had until 12pm to check out. I explained this to the lady but she insisted they needed to clean the room for the next people. Eventually I got her to agree to an 11am checkout which meant we had to rush to pack up all our things, shower and get ready for our final day before our evening flight. Not the nicest way to leave, and another thing they should make a lot clearer online. In summary, we would 100% return to Tsilivi but would probably stay elsewhere if we could find a better deal. The apartment itself was great but other factors let it down, primarily the behavior of certain staff.

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