Karras Grande Resort

“Excellent stay at this hotel”

Just spent 10 days at this hotel, read reviews prior to visit, some good quite a few bad reviews. On arrival hotel clean and welcoming, staff at check in friendly, explained everything we needed to know, room was ready, lovely clean ground floor room, free use of safe, room cleaned every day, w… more

Just spent 10 days at this hotel, read reviews prior to visit, some good quite a few bad reviews. On arrival hotel clean and welcoming, staff at check in friendly, explained everything we needed to know, room was ready, lovely clean ground floor room, free use of safe, room cleaned every day, with clean towels. Sheets changed three times during our stay, very pleasant hard working cleaning staff. Pool area, cleaned every day and water checked, pool bars excellent very good service, and good variety of snacks served throughout the day. Restaurant very clean, staff work very hard to clear tables, and keep all. Food areas clean, at times can be a little busy, but with a little patience, you soon be seated for your meal, good selection of hot and cold food different meals every day from breakfast, lunch, dinner, also good variety of drinks available, hotel in excellent position 10 mins walk to beach, 2 minutes to shop, restaurants bars. All you need in walking distance. We would like to thank all the staff at this hotel, for giving us a brilliant holiday, we would gladly return.

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“My account of our stay 16th October to 23rd October”

On arrival at this hotel we were told to book in, I explained to the gentleman behind reception that I had got what I booked. I explained that we were mother and son and had requested twin rooms, he said nothing else available I asked if the settee could be made up for my son and requested extra pi… more

On arrival at this hotel we were told to book in, I explained to the gentleman behind reception that I had got what I booked. I explained that we were mother and son and had requested twin rooms, he said nothing else available I asked if the settee could be made up for my son and requested extra pillows. settee was made up for us. The next day saw Jet2 rep to book a trip, he asked if we had any problems, I explained to him about the situation regarding the bed situation he spoke to another male receptionist in Greek, within minutes another room was found we settled into this room perfectly. Food at the hotel was only luke warm, we used the microwave to heat it up. i feel that the food should have covers on the trays as there were too many flies. Staff, the dark haired lady in the restaurant was always very nice to all diners, always a smile on her face. The blonde manageress never smiled or spoke to anyone.The young very helpful man on reception is the son of the dark haired lady in the restaurant both so helpful and always pleasant, The 2 lads who worked in the poolbar also very pleasant to everyone. The hotel kept very clean due to the hardworking housekeeping team, always very cheerful. We did enjoy our stay with youjust a couple of things need to be improved.

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“Definitely not a 4☆ Hotel”

We've just got back home from a 2 week stay at Karras Grande. On arrival everything was good, we checked in quickly and were advised to leave our luggage in the luggage room as lunch was coming to an end. The food was OK to be fair although only warm. Our room 219 was on the top floor above recepti… more

We've just got back home from a 2 week stay at Karras Grande. On arrival everything was good, we checked in quickly and were advised to leave our luggage in the luggage room as lunch was coming to an end. The food was OK to be fair although only warm. Our room 219 was on the top floor above reception overlooking the pool at the front of the hotel. We had sea views to the front and side which were lovely. The room itself was fine really, twin beds which were comfy enough, not any drawers, just a rack with a few hangers and a couple of shelves. Luckily we always bring our clothes on hangers anyway or it would have been a problem. The bathroom was very small with the shower over the bath and was very awkward to get in and out of because of a wall holding the shower door. Also the shower was fitted to the wall facing the shower door and so water went everywhere. Apart from that the shower head kept falling off as the bracket was loose, it was heavy too when it hit you. We did report it but 3 days later we had to mention it to the Jet2 rep. It was done straight away then, apparently it hadn't been logged in by the man on reception who we told. The cleaners did a great job of keeping everything clean, it was cleaned every day and you got lovely clean towels too. The cleaners were all lovely and friendly, always had a smile and greeting for you. Now to the restaurant. It's nowhere near big enough for the size of the hotel, we honestly don't know how they cope in peak season when it's full. It's hard to get around as the tables and chairs are all squashed together. The area around the buffet is too tight, you have the toaster, microwave, drinks machines etc all together and there's no room to get by. Things were running out all the time and not getting replaced. No red wine, no jam, no bread for the toaster etc. Sometimes the food was fine, there was mainly something to suit but it was always luke warm like it had been stood in the back for a while before being brought out. Luckily there was a microwave which we used each time, just 1 minute made all the difference. Some of the staff in there were a bit miserable too, just either standing near the back chatting or going through the motions. A couple of them were nice and pleasant and worked hard though. The A la carte restaurant which you get 1 visit per stay, whether you're there 1 day or 2 weeks or more, is OK. The food was fine although only 2 choices. The organisation is poor though, the place only holds about a dozen people and there's one waiter who does everything. He takes your order then has to go outside to the other side of the pool to a kitchen to get it and fetch it back. The pools were nice and again clean. The sunbeds were poor, most of them were broken, although there's plenty to go around. The bar staff were all really nice and friendly. The entertainment was lacking, just one young man who literally does it all. Bingo a couple of nights, a music quiz, a general knowledge quiz, Karaoke, he tries to sing, he was a good dancer though.!! One night a week there was a singer called Ray on and he was quite good. The hotel is in a decent spot, the beach is only a short walk away. There are bars, restaurants and shops all close by. The main part of Tsilivi is around a 20 minute stroll away. Would we go back there? No. The Hotel definitely doesn't warrant a 4☆ rating, Jet2 only rate it 3+☆. It makes a big difference to your holiday costs to have to pay €7 Euros per night as opposed to €3 Euros per night for a 3☆. We stayed at a lovely 3☆ hotel in Kalamaki all inclusive last year and it was way better in every way. Also Tsilivi has become too commercial since we last stayed there, everything is a lot more expensive to some of the other resorts on Zante.

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