Princess Sun Hotel & Spa

“Fantastic break”

We booked this hotel last minute, and from the moment we arrived we were greeted by the professional reception team. We asked to be moved to enjoy a better sea view and the team couldn’t be more accommodating. Lefteris George and a lady, were professional and happy to support us with our questions,… more

We booked this hotel last minute, and from the moment we arrived we were greeted by the professional reception team. We asked to be moved to enjoy a better sea view and the team couldn’t be more accommodating. Lefteris George and a lady, were professional and happy to support us with our questions, and assist us in travelling around Rhodes. The restaurant team were all amazing, friendly and welcoming. The selection and variety of hot and cold food was outstanding. The shuttle bus service leaves every 30 mins and the Drivers are professional, friendly and helpful. The pool area and bar were great, and the entertainment team were full of energy and were focused on us all having a great time. I would definitely go back here again.

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“Fantastic hotel ”

We traveled to Rhodes on the 9th of October and stayed in this great hotel for 10 nights, The transfer time took us 2hrs to get here which normally isn't a problem but at 1am and with 2 kids you just wanted to get to the hotel. Because we got in late we didn't get up till 10 am and was pleasantly s… more

We traveled to Rhodes on the 9th of October and stayed in this great hotel for 10 nights, The transfer time took us 2hrs to get here which normally isn't a problem but at 1am and with 2 kids you just wanted to get to the hotel. Because we got in late we didn't get up till 10 am and was pleasantly surprised that there was plenty of sunbeds to chose from even at that time and this continued throughout our stay so no having to get up early to get a sunbed. The pool area was always nice and clean and myself and the kids loved the water slides. The pool snack restaurant was very good with fresh pizza, chips, gyros which we loved and plenty of salad and a variety of different food every day. The bar lady camila is an absolute credit to your hotel she is one of the hardest working lady's your hotel has, she was always in the ball with serving drinks, cleaning glasses and 90% of the time having to do this by herself as her helper was either chatting up the other staff or skiving else where. The breakfast in the main restaurant had plenty to choose from, but I found at dinner time there was not that much of variety, we did go down to the beach bar for the bbq one night and loved it down there....that's the type of food I would have liked at the main restaurant. The entertainment team were fantastic every single one of them and they made my little boys holiday so massive thanks to them. The workers on the main desk were very plesant and helpful and even arranged for someone to come take my cases from my room to the main reception when I checked out which I thought was a nice touch. Overall this hotel was almost perfect for us only food at dinner time let it down a bit but that would not put us off from returning in the future, so thank you princess sun for giving us a great holiday

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“Room for improvement”

Room for improvement Dear Hotel Princess Sun My girlfriend and I have just spent a week in your hotel in the very beautiful Rhodes, Kiotari. The weather was fantastic every day and we enjoyed ourselves. The hotel itself is stunning with sea views on one side and picturesque mountains on the othe… more

Room for improvement Dear Hotel Princess Sun My girlfriend and I have just spent a week in your hotel in the very beautiful Rhodes, Kiotari. The weather was fantastic every day and we enjoyed ourselves. The hotel itself is stunning with sea views on one side and picturesque mountains on the other. The hotel grounds themselves are lovely and well kept, with plenty of palm trees and soft lighting. I would also like to insert a special mention to the pool bar staff member who works incredibly hard often flying solo yet still makes you feel welcome; how the rest of the staff could learn so much from her. However, as you can see from the rating above, this was far from a perfect holiday and I am saddened to convey just so many disappointments. Starting with the staff and excluding the pool bar lady and the entertainment team who I thought were fantastic, I myself joined in many of the activities and cannot praise them enough. Consequently however, the staff inside the dining room displayed woeful customer experience. As someone who works in customer service, the basics of quality customer service were sorely lacking. As you enter the dining room, you are more than often not met by anyone, this was fine by us as we were happy to learn for ourselves. This was not the case for all customers as as I cannot emphasise the number of times a new family would come up to us asking if they could sit anywhere, what kind of food could you get, was there free drinks? All perfectly reasonably questions, that should be answered by a member of staff. In customer service you have to be cautious in letting customers feel like can choose what they want to do and balance this with too much hand holding; your dining room staff got this wrong. One the few times there was a front of house, she would be on her phone, not look up from her desk or close the doors to the outside sitting area in front of you and offer no explanation. Unfortunately the theme of the staff in this setting continued with many occasions there being no cutlery on the table, some staff would come over and offer water, wine, or coffee. This was a nice offer, but goodness me did asking for anything here make you feel like a burden. Asking for water would be met with a slight nod, no verbal communication and you would often be left wondering where your request had been actioned. The above point is consistent with the inside bar too which too lacked a friendliness I perhaps mistakenly expected at a 4 star resort. I would however counter this with what happened on day 3, my girlfriend was emailed a feedback form that scored several areas and she scored low to average on some areas. This prompted a note asking to contact reception where we met the duty manager, who asked for more context which we provided. He was understanding and offered us a complimentary BBQ dinner at the sister hotel which was excellent and fully recommend! This action by the duty manager was very much appreciated. Food: In short, go to the pool bar for lunch. Lovely pizza lady making fresh pizzas all afternoon from mid morning, and they were devine. Also on offer was the gyros, meats, salads and fruit, all very nice. The same cannot be said for the buffet on display at the dining room. The lack of variety each night for this size of hotel was disappointing. 4/5 main options ( always spaghetti Bolognese) with many in truth being rather bland and un adventurous. Perhaps the most important note about the food in both areas is the lack of labelling, chances of cross contamination are high. Due to the lack of labelling, if you have food allergies I would recommend not coming to this hotel. The same theme continued in the sit down meal that was held at the pool bar. Setting was romantic, staff friendlier, however there was no choice of food, no labels on the food and no asking about allergies at all, thankfully not an issue we have to combat with, but nevertheless felt it was essential to mention. On the plus side, the alcoholic drinks were great, not watered down and plenty of options on offer. We also went to the BBQ restaurant at the sister hotel on the beach, service, setting and food was stellar and can highly Recommend. In Summary, many of the staff could deal with a crash course on customer service skills, eye contact, smiles and overall demeanour. If all staff members were like the pool lady or activities team, the hotel would only benefit. Food nears a major rethink, poor quality and felt outdated. The hotel is beautiful, the facilities are good. The on site supermarket is very handy and has everything you could possibly desire. The room is fine, has everything you need and we had a lovely sea view. And despite this review having a negative tone, we did still have a great time. My hope is that this feedback is construed in a constructive way and that this hotel can continue to do well as most reviews suggest. Thank you

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