Michelangelo Resort And Spa

“Very Good”

Great resort and very polite service. Good food selection and fresh water was offered. Very good options to rent cars or a buggy, starting from a single day, to visit the island. We rocommend Michelangelo very much. Only the "evening animation" could be sligthly better to meet teen-agers expectat... more

Great resort and very polite service. Good food selection and fresh water was offered. Very good options to rent cars or a buggy, starting from a single day, to visit the island. We rocommend Michelangelo very much. Only the "evening animation" could be sligthly better to meet teen-agers expectations...

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“Not the 5star experience we hoped for…”

The top selling point for this hotel is the view from the sea facing rooms and the pool area. I feel they have used this massively in upselling the hotel as 5star which it is not. We had a private transfer from airport which I would recommend as we arrived in under 45mins if you don’t want to s... more

The top selling point for this hotel is the view from the sea facing rooms and the pool area. I feel they have used this massively in upselling the hotel as 5star which it is not. We had a private transfer from airport which I would recommend as we arrived in under 45mins if you don’t want to spend over 1.5hrs on the bus. Rooms are ok and for the time you spend in them no issues. Bathroom set up a bit strange and dont offer any real privacy. Beds made and towels changed daily however I don’t feel the rooms were actually cleaned. No hooks to hang towels on etc which is frustrating especially when there are 3 of you using them! On arrival the sofa bed wasn’t made up but was advised housekeeping would be along soon to do this. We arrived after 9pm. We were told at the front desk that the buffet closes at 10:30. Both of us heard them say this so it wasn’t our mistake so we decided to go to the room and then go down for something to eat. The buffet closes at 9:30pm. I asked at reception if there was somewhere my 10yr old son could get something to eat as we had now missed it and was told it can be reopened for us and to wait until 11pm when snacks are provided for late arrivals. We sat in the bar for an hour and then went for snacks which were soup and some bits which were not worth waiting for. We went back to the room and the sofa bed for my son was not made up. Phoned reception but nobody seemed to understand what I wanted! I walked to reception to explain in person and finally got housekeeping to come to the room to see what I needed. Lovely view from the rooms but some of the balconies are not private which I didn’t like. Food was nice and eveything we ate was tasty. Buffet smaller than what we are normally used to in other AI hotels but like I said tasty nonetheless so this wasn’t the issue. The issue is the awful canteen feel and where some staff are lovely and try their best some serious attention to staffing levels and competence is needed to bring this hotel up to standard. So slow cleaning away plates which meant you ended up stacking your own used plates at the end of the table to make room. Slow coming to take drink orders and water provided usually warm. Travelled as family of 6 and when we asked if we could join 2 tables together so we could sit together for our evening meal the waiter said no! We could all sit on a table for 4 and extra placemats and chairs provided for the end of the tables but that was so cramped! Food and mess on floors not cleaned up quickly. Overall lack of care and attention a 5 star hotel would have and that’s what has impacted my review. If I had paid and expected a 3 star service I would have no issues but we didn’t. When plates etc were cleaned away all you could hear constantly were the stacking of plates and cutlery being emptied ready for cleaning. So much noise and no real care for creating any sort of dining atmosphere. Overall we had a lovely relaxing holiday. Weather was great. Very windy but this was nice for offset the heat! We travelled with 10yr old and 11yr old who pretty much like to entertain themselves in the pool etc but if you’re looking for kids club or entertainment from hotel for your kids then this isn’t the place for you: we knew that before travelling and not issue for us. Small shop in hotel but another shop outside hotel with more choice just 5min walk outside main entrance. Fridge in room but empty. You are supplied with water daily. Every other 5star AI hotel we have always had complementary drinks in the fridge so this was different for us. Lots of steps. No issue for us but hotel would not be suitable for anyone with mobility issues. Overall biggest let down is the lack of care and attention to detail from staff. Some staff quite abrupt and some through no fault of their own couldn’t understand anything you asked for. I asked for milk a few times and was told they didn’t understand and to ask someone else! This hotel could be amazing if investment made in upskilling and recruiting more staff.

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