Porto Bello Royal - All Inclusive

“Breathtaking Spectacular Hotel”

Picture Perfect Hotel! Photos do not do justice of how beautiful the hotel and its grounds really are, Breathtaking! We visited here in June for a family wedding and as a group of 36 of us, there was not a single complaint. Very modern rooms, spoilt for choice on swimming pools and variety of food… more

Picture Perfect Hotel! Photos do not do justice of how beautiful the hotel and its grounds really are, Breathtaking! We visited here in June for a family wedding and as a group of 36 of us, there was not a single complaint. Very modern rooms, spoilt for choice on swimming pools and variety of foods. Staff cannot do more to help you and make sure that you are happy. We have already booked our return trip for next year and we have all agreed this will be ‘our place’. Nothing in Kos could live up to standard of Porto Bello Royal!

less

“5 out of 5, there are some ‘buts’ though . . .”

Just returned from a 10 day stay (4 rooms with 10 people). In reality if I could I would give it 4.5 / 5 but felt was to hash to give a 4 only. The rooms - we had sea view rooms and were in 600 & 700 block rooms. We had a suite as we have 2 kids and you get 2 bedrooms and 2 bathrooms. Great value … more

Just returned from a 10 day stay (4 rooms with 10 people). In reality if I could I would give it 4.5 / 5 but felt was to hash to give a 4 only. The rooms - we had sea view rooms and were in 600 & 700 block rooms. We had a suite as we have 2 kids and you get 2 bedrooms and 2 bathrooms. Great value and amazing to have effectively 2 bedrooms and kids (and us as parents loved it!) Get a sea view room to they are well worth it. The layout - there are bars and restaurants/ snack bars at the front middle and back of the resorts. The beach is superb as well. Evening Entertainment was good as well (although bingo 2 nights a week is too much!) The weather - last 10 days of October, was 25 degrees everyday without a cloud in the sky. Also as end of season it got quieter and quieter ever day. We never had to queue for anything and it felt like we had the place to ourselves basically all the time. Value for money - free child places with TUI & as end of season meant price was superb value, you get great quality, great weather & a fantastic experience. The Buts (and these aren’t all bad by the way) The food so breakfast - great, lunch - great, the themed restaurants- great (although the service in the burger restaurant wasn’t good) the evening buffet - loads of choice but quality is variable. You will always find something to eat but it can be a bit bland. The pools - the pool outside rooms in 600 block was an ice bath, completely unusable. Pool outside of 700 block was still very cold but just about usable the sea though was lovely. The service - 90% of the staff are very friendly and helpful but there are a few (mainly in the buffet and burger restaurant) who are quite surly and unhelpful. It wasn’t a big deal, just find someone else if you need help but you will likely experience it at some point. Would we go again? We did this was our 2nd visit! I wouldn’t rule out coming again, and if you haven’t been just book it you will enjoy it!

less

“Honest review”

We have recently visited portobello royal for a 7 night stay (mid October). Lots of very positive points about the hotel with a few negative, overall, I believe, rating the hotel as 5 star is too generous. Pools Positives - lots of outside pools with more than enough sunbeds. Pool areas are clean… more

We have recently visited portobello royal for a 7 night stay (mid October). Lots of very positive points about the hotel with a few negative, overall, I believe, rating the hotel as 5 star is too generous. Pools Positives - lots of outside pools with more than enough sunbeds. Pool areas are clean with a bar never too far away! Negatives - They are freezing, which is disappointing as our little one would have loved to go in for a swim but the temperature was just unbearable. Also disappointing that the indoor pool is adults only - whilst this is still cold it is warmer than outside! Not sure how the hotel can insist no children but let adults play ball games in the indoor pool?! Bars - we used both the snack bars and the two bars closes to the restaurant, all clean and friendly staff. Milkshakes are very nice at the snack bar! Restaurants - we visited all four restaurants as well as the main buffet. The two lunchtime buffets by the beach were very nice - the Greek especially, food was delicious! Italian, again food was piping hot and fresh, even offered gluten free pasta! We visited the burger project on our last night, very nearly didn’t go but so glad we did! Staff weren’t the most enthusiastic but the food was lovely and offered gluten free bread as an alternative to the burger bun! Main Buffett - we didn’t actually use for lunch as we were always so full from breakfast and only needed a light bite from the snack bars. Both breakfast and dinner had so much choice - breakfast the same every morning but still lots of choice, hot and cold, plenty of pastries etc. I particularly liked that every dish had a label stating all allergens! As I can’t eat gluten this was extremely helpful and no need to wait for staff / made a fuss of like I have had in other hotels! The buffets were fresh and food always hot - Not lukewarm like usual all inclusive hotels. Super impressed with the choices and variety - 5 star for food. Rooms - we were close the main hotel which was great for the restaurant which was great for the pushchair, yes there is only one lift, yes it probably could do with an upgrade - I don’t think there’s any sensors on the doors! But the hotel is so spread out and one a flight of stairs between lobby and restaurant/ pools if guests left the lifts for pushchairs and disabilities there wouldn’t be an issue. Rooms were basic but fine, kettle and fridge provided. Disappointing that we didn’t receive towels for the first two days, dirty ones were collected but no replacements, we had to contact reception on both occasions and wait about 45 minutes. The floor in the room was filthy! Slippers were provided by the hotel which we wouldn’t necessarily usually use but had to wear them all the time in the room to avoid dirty feet! I did raise concerns with reception, not sure if it had an impact but we had fresh towels everyday after. Travel cot was provided for the baby. The hotel could do with a lick of paint and and repair to outside tiles - there were quite a few missing or broken. Bags of rubbish / dirty linen seemed to be piled outside each block of rooms obviously waiting to be collected in the golf carts however they didn’t seem to be collected till really late? One night we were leaving for dinner at 7 and our walkway was almost blocked by said dirty linen. Would we visit again - yes but only for a reasonable price.

less

“A great stay”

My partner and I just got back from a 10 day holiday in one of the premium rooms. The room had an amazing sea view with the island of Nisiros. It was clean and modern, you could tell it had been recently renovated. We did have an issue with the light switch shocking us and we had to call reception… more

My partner and I just got back from a 10 day holiday in one of the premium rooms. The room had an amazing sea view with the island of Nisiros. It was clean and modern, you could tell it had been recently renovated. We did have an issue with the light switch shocking us and we had to call reception, but that was resolved quickly. We were confused about how to work the AC, as it required the doors being shut properly. The other small complaint we had was some days the cleaning staff would forget to do something, one day it was a hand towel, then the bath mat had disappeared, one day we didn't have water provided. There really should be an information pack in the room with instructions for the AC and the QR code you need to book restaurants as we only found that near reception. Also, we found the activities weren't very well signposted, we played boules on the beach on one of the last days and wished we'd known about it sooner! Sometimes the posters in the lobby didn't accurately reflect what entertainment was actually on, and there was a lot of repeats of bingo, which we didn't hear good reviews of. The restaurant was busy most nights, but we never felt like it was a problem, except it was sometimes confusing being made to queue to be shown a table, just for the maître d' to just ask us to sit wherever. The food was good quality, although some days could be a bit samey. Drinks aren't self serve and initially we had trouble getting served quickly, or the coffee was a bit cold. The juices in the morning were basically squash and not real juice which was a bit disappointing from a 5* hotel. Amin, one of the staff at breakfast/lunch was really a joy to be around and always greeted us with a smile! He went above and beyond and really made us feel looked after. We had a couple of treatments in the spa, which were really high quality and reasonably priced. The staff were all amazing, but in particular would like to call out our massage therapists Elle, Peter and Argiro, who not only we're really good at their job, but always stopped to say hi when they saw us round the hotel. The spa pool was free to use but was empty most days which was nice when it was quite windy outside! The private beach was really impressive. The sea was clear and lovely to swim in and most of the time we were able to get a sunbed, although there are a lot of people reserving for 2+ hours without showing up! Overall despite some of the issues we really enjoyed our stay and would definitely come again. We did however come for the end of the season and the price was much lower than in the middle of the season. We looked up a stay for next summer and it was nearly double the cost, which we don't think we'd pay. Although the facilities it provides are 5*, there are some instances where the service wasn't quite 5* and we agreed with some of the reviews that there is a bit of wear in some places.

less