Castello Boutique Resort & Spa - Adults Only

“A fabulous stay with amazing service from all staff”

My partner and I stayed here for five days. At first, I was a little apprehensive as it was my first time in Greece, but also on a full board arrangement in a hotel. I'm a vegetarian so I wasn't sure if I'd be stuck for food options. However, our stay was beautiful, from start to end. Every singl… more

My partner and I stayed here for five days. At first, I was a little apprehensive as it was my first time in Greece, but also on a full board arrangement in a hotel. I'm a vegetarian so I wasn't sure if I'd be stuck for food options. However, our stay was beautiful, from start to end. Every single staff member we came across was super friendly and kind. Huge shout out to Spyla in the restaurant. On day one, I explained that I'm a vegetarian and she remembered this every day, ensuring I was aware of all the vegetarian options and even remembered how we like our coffee every morning, so it was ready when we sat down. Also have to mention that Andreas at the bar makes the best cocktails. We absolutely loved the bar area and it was so relaxing to chill out with cocktails and good music! We stayed in a room with a private pool. The pool was a bit too cold for my liking but that didn't bother me, due to the time of year we went. We didn't expect a warm pool. The cleaners were so kind and friendly too, always smiling and patient with us on the days we left our room later than usual. There were a few improvements I'd suggest. Maybe some facial tissues in the bathroom, also more accurate timings shown the app (as the bar actually closes early in off peak season but this wasn't reflected on the app). Although the lighting in the bathroom was fine, there was no light in the actual shower so it was a bit dark when showering. However, we have decided we will definitely be back and we'll stay at the Castello Boutique again. It's the perfect location, peaceful and offers amazing service to accommodate our needs. Have to add, I'm a huge cat lover and I adored all of the hotel cats too. They are looked after by staff and some hotel guests too. We even gave them names as they were so friendly and cute. It was so lovely to meet other guests who adored the cats too. Thank you for an amazing stay, we look forward to returning!

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“Needs Improvement.”

Hotel was very nice staff were great.We had a Pool view room no 202 which was lovely apart from leaking shower. Cleaners were great fresh towels every day and clean sheets every 3 days.Only given one bottle of water for two weeks plenty of tea coffee milk refilled daily. The breakfast was a bit dis… more

Hotel was very nice staff were great.We had a Pool view room no 202 which was lovely apart from leaking shower. Cleaners were great fresh towels every day and clean sheets every 3 days.Only given one bottle of water for two weeks plenty of tea coffee milk refilled daily. The breakfast was a bit disappointing omeletes eggs etc all lukewarm stuck in a hot plate for ages.Good selection on the buffet items not really a 5 star experience needs to improve as mention in other guest reviews. Disappointing selection of drinks at the bar, told this was because it was end of the season ,never experienced this in a 5 star establishment before.There was no entertainment in the evenings as advertised, but we were entertained during day when noisey demolition works started at the hotel opposite. Would have been a nice touch if the indoor pool was open till the end of our holiday but unfortunately this closed early to.Moral of this story is don't come to this hotel at the end of the season.

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“Not a 5 star stay .....3 at best”

The staff here are great could not do enough to assist ... unfortunately the hotel did not live up to expectations , we were full board ...the breakfast was basic & cold the evening meal was awful and cold the best meal was the lunch ordered from the menu & and warm. there was no microwave to h… more

The staff here are great could not do enough to assist ... unfortunately the hotel did not live up to expectations , we were full board ...the breakfast was basic & cold the evening meal was awful and cold the best meal was the lunch ordered from the menu & and warm. there was no microwave to heat up the food the food selection was small , poor quality , 3 star at best the rooms were o.k . grubby furniture , squashed mosquitos marks on the walls & ceiling ,bathroom was a breeding ground for mozzies ,black mould around the shower. 3star the private plunge pool was a nice touch , needed a deep clean very murky in places the air con unit dripped water onto the floor when on no free water ...a 5star hotel and you had to purchase water... no information booklet in the room /maps etc. Sissi was oldy worldy ..no nice beaches ..very rocky.. some nice tervernas to eat at Anatoli's is worth a visit , very tasty traditional food

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“Not five stars… buffet food was more like 3!”

I have stayed at quite a few Tui hotels and this is definitely not a 5 star hotel. Our summary: Location - located in Sissi which is a lovely small village, everyone is friendly and there are lots of cats that everyone in the village look after and feed. Please note that there is a beautiful chur… more

I have stayed at quite a few Tui hotels and this is definitely not a 5 star hotel. Our summary: Location - located in Sissi which is a lovely small village, everyone is friendly and there are lots of cats that everyone in the village look after and feed. Please note that there is a beautiful church next to it however it wasn’t so beautiful when the bells rang at 7am and 8am Sunday morning and from our room you could hear the service. Decor - the hotel looks beautiful and is small which appeals to us. The bedroom was perfectly fine but the bathroom is dated and the shower had mould around it. Plenty of sun loungers. Staff- very friendly and the frustrations below were not their fault more the chefs. Accessibility - if you are permanently in a wheelchair you would struggle as there were 3 steps up to the bedrooms on our floor and not sure if that’s the same on other areas. Aside from that everything else was accessible. Food - without doubt the worst buffet I have ever experienced. I informed the hotel that I had dietary restrictions and was told that was all fine. To be fair for breakfast and lunch they catered for me but dinner was always difficult as nearly every option had cheese or cream etc or was a processed option that didn’t appeal. It was lacking in fresh natural food. I had to wait ages for gluten free pasta that everyone else had eaten their main food and were on dessert. No urgency and I usually had to chase it. The others in my party did not enjoy the buffet food either - it just wasn’t good quality, limited choice and more like three stars so very disappointing. I felt like I barely ate much. Entertainment- pretty nonexistent aside from one night. We took games with and there are good size tables for playing cards etc Definitely won’t be returning but we did have a lovely time together and we enjoyed Sissi.

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