Iberostar Waves Creta Panorama & Mare

“Perfect holiday.”

All really geat. Food, staff entertainment. Perfect family break. Special thanks to ' super Alex' and all the other entertainment staff who undoubtedly made the holiday for us all and the kids. Will no doubt return in the near future. Hope it's not changed.

“Amazing hotel & staff”

Me and my partner went to this hotel in September as we had our wedding booked at a venue nearby. We had around 25 guests staying in this hotel and the one next door. The staff were absolutely amazing from start to finish. From arriving in the hotel and greeted with prosecco, to arriving into o… more

Me and my partner went to this hotel in September as we had our wedding booked at a venue nearby. We had around 25 guests staying in this hotel and the one next door. The staff were absolutely amazing from start to finish. From arriving in the hotel and greeted with prosecco, to arriving into our room with cake and prosecco again. A few days into our stay we received a note to go to reception. Upon arrival one of the managers said that they wanted to upgrade us to one of the newly renovated bungalows as a treat as we were getting married. We of course agreed to this and were moved swiftly to the upgraded sea view bungalow. The manager kept check on us throughout the holiday, always saying hello, checking that we had everything we needed. Provided my partner and his ushers with a bottle of prosecco on the morning of the wedding whilst they were getting ready. When we arrived back to the hotel after the wedding we had rose petals on the bed and again another bottle of prosecco. The food in this hotel was second to none. I didn't once dislike anything. Everything was still super hot regardless of it being a buffet. The drinks in the bars were great and also was the evening entertainment. We absolutely loved this hotel and we aren't the kind of people to go back to a destination once we have been once but we will defiantly be coming again in the future for one of our anniversarys. I was a little hesitant with coming as I did read some reviews about stomach issues from the food and hygiene but I can say it was one of the cleanest hotels I have been to. The food was second to none and there is hand sanitiser on every table. I couldn't recommend the hotel and the staff more than I already have. Every person who came with us have also said that they will be returning. Thanks for an amazing unforgettable holiday. Until next time. Bethany & Jordan

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“Lovely staff, few issues”

We had a lovely stay here. Main asset to hotel is the staff, very friendly and polite even at end of season. Hotel has fantastic location by the sea. Buffet was very good especially the desserts - the chefs did an incredible job every night. We had a few small issues - poor communication eg we did … more

We had a lovely stay here. Main asset to hotel is the staff, very friendly and polite even at end of season. Hotel has fantastic location by the sea. Buffet was very good especially the desserts - the chefs did an incredible job every night. We had a few small issues - poor communication eg we did not know we could eat in Zorbas restaurant on half board; found big lump of plastic in my food and the restaurant manager did not seem bothered; duvet was actually dirty with red stains which was really horrible. I had to try many times to obtain late check out which I thought was expensive at 70 euros. Another family told me theirs was waived due to problems they had. Hotel generally a bit tired and in need of an upgrade - sofas etc look very old - but general atmosphere and entertainment mean you didn’t notice as much. No feedback was requested on departure which is unusual for a big chain. Lot of German and French guests. We had a lovely holiday despite the few issues.

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“Returning guests”

We have stayed at the Creta panorama many times over the past 10 years. We have many happy memories visiting here. The location is beautiful. Panormo village near the hotel is just lovely. However, we did feel on this visit that the hotel was not quite up to the same standard it has been in the p… more

We have stayed at the Creta panorama many times over the past 10 years. We have many happy memories visiting here. The location is beautiful. Panormo village near the hotel is just lovely. However, we did feel on this visit that the hotel was not quite up to the same standard it has been in the past. The hotel was extremely busy. We found meal times were really chaotic in the dining room. There were a group of young kids that enjoyed chasing each other around the tables, lovely to see kids having fun but not when people are walking around with glasses and plates. As always, a great selection of food at the buffet. However, I did find most of the hot dishes were luke warm, not something I've noticed in previous years. The changes with the set evening meal in Zorbas I found really dissapoining. In previous years it has been an a la carte meal. It is now a buffet for starter and dessert and a choice from the menu for the main course. The mains were fish, pork steak or a vegetarian burger. I am vegetarian but on that evening, there were no veggie burgers available. I had a few things from the buffet, the same as what I could have had in the main restaurant. In the past it felt like a nice treat going to Zorbas for an a la carte meal, but not this year. It is the staff that make this hotel. Doris at the calypso bar is just wonderful, always so nice to see her happy face every year! She is a real asset to Creta panorama. The two ladies working at the star cafe are excellent, always smiling and chatty. The spinach pie at star cafe is so good! The animation team work really hard. We enjoyed a few evenings at the theatre watching the shows. Great to see Simone, Toni and Matea again. Overall we had a nice break but it just didn't quite match previous visits we have had at Creta panorama.

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