Iberostar Waves Creta Panorama & Mare

“Creta Iberostar Panorama”

We went from the 5th until the 15th of October 2024, which turned out to be ideal because on the 14th October, the Hotel was inundated with children, mainly from Germany. (I presume it must be their half-term week!) Most of the people staying at the Hotel were from Germany. The weather was superb, … more

We went from the 5th until the 15th of October 2024, which turned out to be ideal because on the 14th October, the Hotel was inundated with children, mainly from Germany. (I presume it must be their half-term week!) Most of the people staying at the Hotel were from Germany. The weather was superb, never below 28 degrees. We landed at Chania airport and the transfer took around two and half hours, a lot of drop-offs. We were the last ones on the coach to be dropped off, arriving at the Hotel around 8.30 pm. The Hotel Staff were very helpful, and a meal was available. We had a sea -front chalet and it was very nice indeed with everything you would wish for. The Hotel is a large complex and has several swimming pools, we only used the main one and the screaming aqua-aerobics instructor apart, was very well laid out with a large pool bar at one end. The Staff were extremely helpful, from the maid who cleaned our room to the Restaurant Staff, they all should be recommended. The food in the main dining room was very tasteful and a huge choice was available. If you are not full board the main Restaurant, as well as the smaller one, must be pre- booked via an ap. We thoroughly enjoyed our stay, but we did have some small gripes! The main bar had a very limited supply of choice when it came to beer/lager, which I suppose is to be expected but I would have thought bottle beers could have been available. The prices of drinks were very reasonable. The TV in the room had a small selection of English-speaking stations, others were German, French and Greek (Surprisingly!). Our main moan concerned the trips organised through the Hotel. There is a small train (Bus actually) that does trips to various places. We were not told a ticket must be reserved from the Hotel reception the day before the trip, hence when we tried to book on the day we could not go. We did go another coach trip to Chania, this must be booked again through the Hotel reception. Close to the Hotel is a bus stop that takes you into Rethymno, worth a visit if you can. It takes about 20 minutes and drops you in the centre. Although its nothing to do with the Hotel, apart from you have to buy the ticket to use the bus from the small shop on the Hotel complex. You cannot pay directly to the bus driver. What they do not tell you when you purchase the ticket is the return bus stop for the Hotel is a 20-minute walk away. The driver just stops the bus and tells you get off. So, imagine the scene we and a young German couple along with their 2-year-old child found ourselves. Its pitch black, you have no idea where you are. You must go under the bypass via a tunnel to get to the other side of the road, then walk down a poorly lit track with cars flying past you to the Hotel! I might suggest this might be mentioned when the ticket is purchased. All in all, the Hotel was very pleasant, and I would recommend it. Just don’t use the bus!!

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“Absolutely amazing 👏 🤩”

Absolutely amazing hotel! Animation team AMAZING! Alex and Tony doing great job, just like the rest of the team. Marina from housekeeping keeps our room nice and tidy. Food was delicious. And the view 😍 we had lovely time, swimming in the sea or in pool. Best place to stay and relax 😌 11 out of 10!… more

Absolutely amazing hotel! Animation team AMAZING! Alex and Tony doing great job, just like the rest of the team. Marina from housekeeping keeps our room nice and tidy. Food was delicious. And the view 😍 we had lovely time, swimming in the sea or in pool. Best place to stay and relax 😌 11 out of 10! Only one member of staff was a bit rude (barman with mustache in lobby bar, we tried to avoid him as much as we can).

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“Loved it, but digestive virus cought us”

Location and place really beautiful. We loved sunsets every night. Garden like botanical museum. Sea laguns very natural. Sometimes hard to find free sunbed Night shows and concerts very nice. Rooms need a little bit restoration. Some times more cleaning in the coners and under furniture. We have … more

Location and place really beautiful. We loved sunsets every night. Garden like botanical museum. Sea laguns very natural. Sometimes hard to find free sunbed Night shows and concerts very nice. Rooms need a little bit restoration. Some times more cleaning in the coners and under furniture. We have been several times here. And always were very happy about it… But this time some how not lucky , in the end , 3 people of our 5 family, get very strong digestive virus. Hard Vomiting, some diarhea. 3 days in bed with no energy… half of stay was ruined.. and very hard flying back. These viruses spread very quickly. So Be careful, dezinfection and hand hygine should be used every minute.

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“Returning guests”

We have stayed at the Creta panorama many times over the past 10 years. We have many happy memories visiting here. The location is beautiful. Panormo village near the hotel is just lovely. However, we did feel on this visit that the hotel was not quite up to the same standard it has been in the p… more

We have stayed at the Creta panorama many times over the past 10 years. We have many happy memories visiting here. The location is beautiful. Panormo village near the hotel is just lovely. However, we did feel on this visit that the hotel was not quite up to the same standard it has been in the past. The hotel was extremely busy. We found meal times were really chaotic in the dining room. There were a group of young kids that enjoyed chasing each other around the tables, lovely to see kids having fun but not when people are walking around with glasses and plates. As always, a great selection of food at the buffet. However, I did find most of the hot dishes were luke warm, not something I've noticed in previous years. The changes with the set evening meal in Zorbas I found really dissapoining. In previous years it has been an a la carte meal. It is now a buffet for starter and dessert and a choice from the menu for the main course. The mains were fish, pork steak or a vegetarian burger. I am vegetarian but on that evening, there were no veggie burgers available. I had a few things from the buffet, the same as what I could have had in the main restaurant. In the past it felt like a nice treat going to Zorbas for an a la carte meal, but not this year. It is the staff that make this hotel. Doris at the calypso bar is just wonderful, always so nice to see her happy face every year! She is a real asset to Creta panorama. The two ladies working at the star cafe are excellent, always smiling and chatty. The spinach pie at star cafe is so good! The animation team work really hard. We enjoyed a few evenings at the theatre watching the shows. Great to see Simone, Toni and Matea again. Overall we had a nice break but it just didn't quite match previous visits we have had at Creta panorama.

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