Iberostar Selection Creta Marine

“Perfection”

Honestly don’t know where to start. Not one complaint on any aspect of the holiday. The Animation team were so lovely and Christina who was working mostly on the lobby bar looked after us every night. An absolute asset to the hotels staff team. All facility’s were exactly as described and more.… more

Honestly don’t know where to start. Not one complaint on any aspect of the holiday. The Animation team were so lovely and Christina who was working mostly on the lobby bar looked after us every night. An absolute asset to the hotels staff team. All facility’s were exactly as described and more. The room was clean and modern. Jacuzzi was pre heated on arrival. Lots of sun loungers available every day very comfortable. As a couple who don’t like the sand on the beach we were able to relax on the concrete walkway around the cove. Again loads of sun loungers available. Always an amazing selection of food always presented lovely and tasted fresh. The restaurants were also lovely and made a pleasant change to the main restaurant. No issues with WIFI at all in our room, by the pool or beach.

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“A very enjoyable week in the sun.”

The rose and Prosecco on arrival is a very nice touch. The staff and entertainment team are always pleasant and cheerful. Plenty to do for our teenage boys. The pool is freezing and would really benefit from being heated at this time of year. Good selection of food at breakfast lunch and dinner alt… more

The rose and Prosecco on arrival is a very nice touch. The staff and entertainment team are always pleasant and cheerful. Plenty to do for our teenage boys. The pool is freezing and would really benefit from being heated at this time of year. Good selection of food at breakfast lunch and dinner although the main restaurant feels a little chaotic at breakfast. Rooms are clean and comfortable and we enjoyed a lovely week in the sunshine here.

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“An unforgettable experience”

This was our second time at an Iberostar and this experience at a 5 star was very different to the 4 star we experienced in Mexico. Food: Our group had varied degrees of food intolerances and each of us took turns getting sick from the poor labeling of the items or poor knowledge of the staff. … more

This was our second time at an Iberostar and this experience at a 5 star was very different to the 4 star we experienced in Mexico. Food: Our group had varied degrees of food intolerances and each of us took turns getting sick from the poor labeling of the items or poor knowledge of the staff. An example: One chef would tell us that the feta cheese had cow milk in it, the next person would say there’s no cow milk, then when I mentioned what the first person said, they agreed and said we can’t eat it, then a different chef told me we can eat it. Confusion. The labels are not made on sight so you can’t trust what they say. It will say Gluten free on top but in the ingredients it will say that it contains gluten. Or it will say vegan but it will say it contains milk. Contradictions. I was in pain and sick twice even after confirming the food was gluten free. For people with no special dietary needs, the buffet is beautiful and there are many choices. Front desk: When we checked in the lady gave us a rundown of the resort and the facilities. When we tried to ask further questions because we were checking in for a group, she kept trying to walk away instead of helping us with the information we needed. Thankfully the next day we talked to a very helpful man that was able to get us all the information we needed and he was very kind and professional. Rooms: The scenery is magnificent and they do a fantastic job with their landscaping. They did an amazing job with the renovations. The materials used in the design of the rooms was very well done. However this is the first time that I’ve stayed in a hotel that the surfaces in the room did not get wiped. Any glasses in the room also didn’t get cleaned. I had to clean all surfaces, small stains, and dust after the cleaning lady came. In a five star resort I found this unacceptable. The beds were incredibly hard and uncomfortable. Most of us had back pain and requested mattress toppers. Spa: There is an amazing Hammam with a cold pool inside. This was a great experience. For our treatments each of us was disappointed. We were told our service would be done with a lavender oil but none of us smelled lavender during the treatment, or afterward when smelling the oil on our skin. The mud masks we had done were done incorrectly the first time (they applied the mud and immediately had us rinse it off). Thankfully they offered a second mud mask where it was massaged on, wrapped in foil, and then we waited a few minutes before washing it off. It was relaxing the second time. Entertainment: The animation team did a great job with their fitness classes and the evening theater shows. There was one disappointing show that I recommend they remove and that’s the “Fire”show. It was more of an over sexualized dance show that felt more like a seduction show with a few flames. Half of the crowd had left halfway through when they realized there was not much fire and it was not appropriate for children. The hotel recommends two train tours, one for ceramics and one for olive oil. We highly recommend doing both because it was a great experience. Bring a scarf or jacket because it can be very windy and cold on the train. Also come with extra space in your luggage because you will want to buy all the handmade Crete souvenirs. 😊 Something unique about our experience was that we got to see all of the staff get recognized for their hard work during the season. It was very moving and pleasant to witness how close they had become. There were many staff members that made a sweet impression on our hearts by their genuineness and positivity. Certain waitresses, bar staff, the Christos in the Thalassa restaurant and at the pool bar, the lady at the reception of the spa, the man at the front desk, and all of the animation team. Thank you for making moments of this experience very unforgettable. 🤗 My whole time there I contemplated my rating for this resort. It went between 1 star to 4 stars, but ultimately with the food pains and spa services, I can’t rate this resort as anything more than 3 stars. I hope you become more sensitive to the seriousness of food intolerances because it’s unfortunate to spend time resting and medicating in a room due to incorrect labeling or staffs lack of knowledge on ingredients.

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“85% Great, 15% Awful”

The first six days of our seven night stay at Iberostar were very pleasant. Upon arrival we were greeted with free champagne and taken via golf cart to our "bungalow". We went half board which gives you breakfast & dinner at the main buffet restaurant and one reservation at each of the fancier res… more

The first six days of our seven night stay at Iberostar were very pleasant. Upon arrival we were greeted with free champagne and taken via golf cart to our "bungalow". We went half board which gives you breakfast & dinner at the main buffet restaurant and one reservation at each of the fancier restaurants at the resort. The buffet food was okay - the food resting in the hot trays was swimming in oil but if you get your food from one of the two stalls manned by Chefs cooking the food to order, it can be pretty decent. Getting drinks can be a nightmare at dinner as you have to wait for the staff to take your order and this can often be a long wait - usually after we'd finished our food. The food at Vegghera restaurant was very good. Definitely the best dining experience we had on our trip. The facilities are pretty good with numerous swimming pools/beaches to choose from and live performances every night. Cleanliness seemed to be a mixed bag with the waiting staff wearing gloves instead of washing hands. Bad practice. They did half heartedly encourage people to sanitise their hands before entering the buffet. As other people have mentioned, a strong smell of sewage wafts through the entire resort - it can be pretty pungent. Unfortunately, on our last night we dined at La Locanda, a restaurant on the site. The food was average and the aftermath was worse - overnight we both received pretty bad food poisoning with vomiting and diarrhoea. Upon notifying reception, the staff member turned nasty and literally asked "What do you want ME to do about it?" - refusing to believe we got poisoned, and then, amusingly and bizarrely, chose to pretend not to understand what we were saying, despite having perfect English moments beforehand. In the end it was clear they didn't want to hear it, wouldn't be investigating the cause and just wanted us to leave. Quite a disappointing end to an otherwise enjoyable holiday.

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