Galini Sea View

“Enjoyable stay if you set your expectations”

Rooms The hotel has a main building and several outbuildings. We stayed in the main hotel. Originally we booked a Sea View room which costs more than that standard however we found it was too noisy as it overlooked the pool area where music is played all day. The hotel reservation team was amazin... more

Rooms The hotel has a main building and several outbuildings. We stayed in the main hotel. Originally we booked a Sea View room which costs more than that standard however we found it was too noisy as it overlooked the pool area where music is played all day. The hotel reservation team was amazing and they were happy to provide us with an alternative room on the quiet side of the hotel and the side sea view was actually much better than our original room. We were very happy with the room and assistance provided when change was requested Housekeeping Our room was clean and had everything we needed (toiletries towels etc) we had daily housekeeping and the housekeeping staff were amazing, they do a great job and we were happy to show our appreciation with a tip. Food There is a wide range of food for both veg and non-veg diners. Savory options became quite samey over the course of 7 days but the desserts were good. Overall I would rate the dining 5/10. Animation Team Katrina was amazing and she did everything to help make us feel welcome and involve us in the activities, Karaoke being a firm favorite! Katrina is a great ambassador to both the hotel and animation team, it was plain to see how much everyone liked her (especially the children) and appreciated her positive energy and excellent hospitality. Unfortunately the same cannot be said about Elias who made a point of ignoring us, making us feel unwelcome by deliberately choosing to not ask or invite us to any of the water polo, table tennis or darts events. I’m not sure why Elias behaved in such a manner, as we did not even speak with him, but he came across as very arrogant. I would encourage him to be more inclusive when dealing with hotel guests irrespective of their background and ethnicity. I hope this feedback reaches him and helps improve his conduct. Facilities Swimming pool was fine, seemed clean and there were always sun loungers available which we found to be a nice surprise. There is a gym which I didn’t get around to using as I opted to go for morning runs instead, be warned the hotel is on top of a very steep road which was great for keeping fit but if you’re not into exercise the hotel provides a golf cart service to help those less adventurous Drinks were typical AI non branded selection. Good selection of cocktails and non alcoholic drinks. The bar staff were also very friendly and made us feel very welcome. The snacks were not great (Pizza and soggy sandwiches) , I think this is an area where the hotel needs to improve as the quality is very poor. Wi-fi/Internet service was diabolical, connectivity in our room was patchy and inconsistent at best. Beach The hotel is a 5 minute walk to the beach which involves a steep incline depending on direction, as mentioned already, take the regular cart service if you’re feeling lazy. The beach is lovely (we opted to relax here for most of the holiday) hotel sun loungers are 10 euro which I thought was a bit harsh, we opted for better quality sun loungers with complimentary towels and bottled water at Isola for 15 euro which we decided was better value. In summary the hotel is fair value for the price paid, however it is NOT a 5 star resort (perhaps a strong 3 edging towards 4) so it’s wise to set your expectations accordingly. The majority of staff do a great job making guests feel welcome and providing a good service.

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