Grand Hotel Holiday Resort

“A fantastic return trip !”

Our second trip to Grand Hotel and we were not disappointed. The hotel is super clean, the staff are friendly and helpful and the facilities are fantastic. The fun pool has been updated with a massive water feature now included and the views from there are absolutely breathtaking. Socratis in th… more

Our second trip to Grand Hotel and we were not disappointed. The hotel is super clean, the staff are friendly and helpful and the facilities are fantastic. The fun pool has been updated with a massive water feature now included and the views from there are absolutely breathtaking. Socratis in that bar is an absolute gentleman and works so hard. The adult pool was stricter this year, no children allowed, which was lovely if you wanted some quiet time sunbathing and the main pool still had the games and classes, but they are not pushy. The food is freshly cooked, hot and varied. I have seen some reviews on here saying it is samey, but of course it is, we were there for two weeks, so it is wise to plan a break out of the hotel. Romantic Corner in Stalis is a great restaurant, stunning and great food. In the main restaurant, I would recommend eating outside, feels much more restaurant like. Table service is still available, and our experience is we never waited for more than five minutes and were always offered more wine and water to take back to our room. George also deserves a special mention, what a gent. He greeted us like family, we were surprised he would even remember us, but he is an absolute credit to the hotel. Most of the staff are. Four a 4* family hotel, it hits all the spots. We will be back one day, thanks for a great couple of weeks !

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“Enjoyable stay”

We enjoyed our stay at the Grand Hotel. We found the rooms to be somewhat spare, but serviceable and very clean. Amenities like more lush pillows and bedding would be welcome, but we had what we needed. The staff, with the exception of the woman manning the pool bar, were all so friendly and hel… more

We enjoyed our stay at the Grand Hotel. We found the rooms to be somewhat spare, but serviceable and very clean. Amenities like more lush pillows and bedding would be welcome, but we had what we needed. The staff, with the exception of the woman manning the pool bar, were all so friendly and helpful. Everyone greeted us with a welcoming smile and did whatever they could to make our visit go smoothly. We had massages in the spa, and Panos and Maria were amazing! I would definitely recommend making that a part of your stay. The food was delicious, and with the buffet we found that there was always variety for something different and new. We loved trying so many of the items that were new to us, but they also had some more basic/standard food if you aren't as adventurous. With the all inclusive package, drinks were cut off at a certain point in the day - I think it was 10pm. That was a bummer. And the pool drinks were very disappointing. I will wave my American flag here and lament the lack of ice. No frozen drinks were available for the warm days and cold drinks had literally 2-3 ice cubes. I would have loved some good frozen drinks by the pool, and the way the drinks were mixed had me not very excited about them - but the younger part of our group still imbibed. I would love to see the resort step up in this department.

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“Almost perfect”

We are back from spending a lovely holiday at Grand Resort. We chose this hotel due to good TripAdvisor reviews and we were not disappointed (except one flaw). The hotel is spotless with the cleaning doing an excellent job maintaining the hotel on top condition. The rooms are built on hillside and … more

We are back from spending a lovely holiday at Grand Resort. We chose this hotel due to good TripAdvisor reviews and we were not disappointed (except one flaw). The hotel is spotless with the cleaning doing an excellent job maintaining the hotel on top condition. The rooms are built on hillside and they provide lovely view of the sea and mountain. Kettles can be found in the room to make coffee and tea if you are bored to go to the pool bar. The hotel is quite steep but they have shuttle buggies available if you are too tired to walk. The food variety is ok and we had a dinner in the Italian restaurant which was delicious. But the true gem of this hotel are the staff. Everyone (almost) do their best to make you feel welcome. Special mention to Anna in the Pool bar and Socrates in the upper pool bar. Also George and Kostas in the evening bar. All of them greeted us every day with the smile. The only complaint i have to point out is that when we arrived at the hotel the reception was quite busy. A lovely man greeted us and was checking our passports. During that time his co-worker ( a woman with red hair) interrupted him and she was trying to argue with him about something. You could see clearly that she was insulting him and all this was happened in front of us. We didn't understand the reason but the man (i cant remember his name) tried to remain calm and was very professional. He was smiling but you could clearly see that he was frustrated and sad. He kept smiling with calm look on his face and talked to us about hotel facilities. This was admirable and despite all negativity from his coworker he made us feel very welcome. This was the only negative experience we had and thus we are giving the hotel 4/5 rating.

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“Crete is beautiful”

It’s a very big hotel with several activities. However, majority of their staff are not friendly. The receptionist on the day of our arrival got all room details mixed up and wasn’t ready to make any adjustments to allocate us to the exact rooms we booked. We were tired as we came in after midnight… more

It’s a very big hotel with several activities. However, majority of their staff are not friendly. The receptionist on the day of our arrival got all room details mixed up and wasn’t ready to make any adjustments to allocate us to the exact rooms we booked. We were tired as we came in after midnight and just had to make do. The restaurant staff will literally stand in your face and tell you to eat up because breakfast or lunch was almost over and they needed to clean up. The nicest friendliest staff was the entertainment guy organising shows and Karaoke. Food was great and for an all inclusive package you will have more than enough to eat and drink. Moving around the resort wasn’t easy though. All said, I enjoyed my stay.

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