Anastasia Hotel Stalis

“Customer Care at It's Best”

We have returned to this beautiful Hotel many times. There is always a warm welcome, nothing is too much trouble for the Reception and Room Booking staff. The catering and bar staff are always polite and efficient. The rooms are lovely and clean with helpful cleaners. Thank you Anastasia Ho… more

We have returned to this beautiful Hotel many times. There is always a warm welcome, nothing is too much trouble for the Reception and Room Booking staff. The catering and bar staff are always polite and efficient. The rooms are lovely and clean with helpful cleaners. Thank you Anastasia Hotel for upholding a consistent level of customer care and excellence, which will always bring us back to your beautiful island. You all deserve to go from strength to strength. Peter and Linda B

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“Gem of a hotel let down by lack of courtesy rooms”

We arrived at 11.30pm and were given a sandwich with an apple but no drink and we were shown to a basic very worn room, after a restless night on a rockhard bed we went to reception and konstantina who was a delight arranged for toppers for our beds which solved the problem, I mentioned our room w… more

We arrived at 11.30pm and were given a sandwich with an apple but no drink and we were shown to a basic very worn room, after a restless night on a rockhard bed we went to reception and konstantina who was a delight arranged for toppers for our beds which solved the problem, I mentioned our room was very overlooked as we were on a general pathway and everyone looked in our room so konstantina kindly arranged a room change with our comfy toppers to an upstairs room with a more private balcony, the room was even more basic with a 12” grey tv from the 80’s but spotless so all was good. After a good breakfast we went to the great pool areas with plenty of sun beds and everywhere was very clean with friendly staff. The evening meals were ok but no Greek food unfortunately until our last night when we had moussaka . The evening entertainment was hit and miss so most of the hotel residents went into stalls with just a handful left watching. The bar staff were great but the bar prices were very overpriced compared with stalls bar prices. The Anastasia is a gem of a hotel with a few things that let it down the biggest being the lack of a courtesy room, Leyla on reception informed me when I requested a courtesy room that there wasn’t one and we couldn’t keep our room on and we could have a cold shower in public by the pool and dress in the toilets , I told her this wasn’t acceptable and she was a little rude and not bothered so I spoke to Georges a gentleman with a beard I found out was the area manager who was shocked about the cold shower and expected to change in the toilets he said he would look into this and hopefully find a solution, i hope he will sort this.I was a bit more fortunate than most as he arranged for me to keep my room on but this did cost me €40 ( an expensive shower), I witnessed a lot of people trying to sort the same with leyla and get the brunt of her rudeness, one lady in her 70’s was quite tearful so we let her have a shower in our room as she had an earlier flight to ours. Thanks to konstantina for your kindness and professionalism and also Maria who was always happy and helpful and to most of the staff

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“Room spoilt my hols abit”

Me and my girlfriend stayed in a family room beds are rock hard no give solid , spoke to other guests said same , was half board ate out every night ,rooms dated needs updating and it’s quite far out from stallis bit of a walk and taxi back ,staff were lovely especially yannis barman after 6 pm wou… more

Me and my girlfriend stayed in a family room beds are rock hard no give solid , spoke to other guests said same , was half board ate out every night ,rooms dated needs updating and it’s quite far out from stallis bit of a walk and taxi back ,staff were lovely especially yannis barman after 6 pm wouldn’t stay there again because of location and said mentioned

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