Elounda Water Park Residence Hotel

“Enjoyable place but room for improvement”

This hotel is in the group Leading Hotels of the World and to be in that group this could certainly do with an update and refurbishment. However, the saving grace without doubt was the staff. They were all pleasant, friendly and helpful and special mention of Eleni in the restaurant and breakfas… more

This hotel is in the group Leading Hotels of the World and to be in that group this could certainly do with an update and refurbishment. However, the saving grace without doubt was the staff. They were all pleasant, friendly and helpful and special mention of Eleni in the restaurant and breakfast area. They went out of their way to make our stay enjoyable giving us three rooms near each other and offering late check-out. The breakfast buffet had an enormous selection and the quality of food in the top restaurant was excellent, although the desserts were limited. The grounds were attractive and in good condition. The beach was well-maintained and the beach facilities clean and attentive beach staff. However, this hotel should come with a big warning that it is not really suitable for people with mobility difficulties or elderly as there are steps and slopes everywhere. Added to this the direction signage and lighting needs improvement. However, a good hotel for families as plenty to do.

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“WONDERFULL HOTEL WITH AWEFULL SHOWER”

The hotel and location are amazing. In general there are no complains and we are very satisfied BUT ... we do have one serious complain about the hygiene of the shower in the bathroom. On the floor in the shower, there is a wooden panel, which is never taken out to be cleaned. This results in fungu… more

The hotel and location are amazing. In general there are no complains and we are very satisfied BUT ... we do have one serious complain about the hygiene of the shower in the bathroom. On the floor in the shower, there is a wooden panel, which is never taken out to be cleaned. This results in fungus, pubic hair, dirty soap rest, etc... No need to explain.. the smell in the shower is awefull! In surplus the fungus may be dangerous to our health if we inhale it. We don't understand why the hotel put a wooden panel in such a beautiful white marble shower. The staff removed the panel when we complained, but we sincerely hope the management takes the decision to remove the wood in all rooms forever. Let the beautiful white marble shine1

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“Wonderful staff - slight blip with a private event”

The hotel is in a wonderful location. Great, grounds, beach and pool facilities. Breakfast and dinner with the half board package had lots of options. Buying drinks is a bit pricey as a word of caution. To note the staff here work very hard across the day and night - one member of the the team sto… more

The hotel is in a wonderful location. Great, grounds, beach and pool facilities. Breakfast and dinner with the half board package had lots of options. Buying drinks is a bit pricey as a word of caution. To note the staff here work very hard across the day and night - one member of the the team stood out to us during our stay, which has made our visit super special due to the attentive and genuine care from the hotel operations supervisor Lina Gkouna. Lina provided a crash course in useful Greek language, has remembered our names and made us feel very welcome - this is also apparent with other hotel guests too. To note there was a private event being held at the sister hotel Elounda Palace, this was very loud the first day and ran into the early morning. The staff were apologetic and provided alternative places to swim whilst this event was running.

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“Good stay at this hotel”

We had a good stay at this hotel. Upon arrival we were upgraded to a deluxe sea view room the spa building, we were very grateful for this although were slightly disappointed that there wasn’t much of a sea view as the room was on the ground floor. We enjoyed spending time at the resort’s main b… more

We had a good stay at this hotel. Upon arrival we were upgraded to a deluxe sea view room the spa building, we were very grateful for this although were slightly disappointed that there wasn’t much of a sea view as the room was on the ground floor. We enjoyed spending time at the resort’s main beach, the sun loungers were very comfortable and the sea crystal clear with a sandy floor. The music from the beach bar was a bit loud though, but we sat far enough away for it not to be a problem. The grassy area surrounding the pool was overgrown and needed some landscaping, which was a shame because this was a nice area to spend time. We enjoyed all of the restaurants for dinner and thought the food was very good. However some staff were not particularly friendly and service wasn’t consistent. We really enjoyed having drinks at the main lobby bar and the lady serving drinks along with the pianist were excellent. We also liked the bar on the jetty, with fantastic views over the bay. Overall we had a good break at this hotel.

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