Minos Palace Hotel & Suites – Adults Only

“A real 5* experience at a wonderful location”

Absolutely fantastic experience at this incredible hotel. Everything about this place is top class. I cannot speak highly enough about it. In particular the staff provided the most amazing service, it was spotlessly clean all the time, and the facilities were all incredible

“Fantastic Hotel”

Amazing hotel, everything you could wish for from a five star hotel. Spotless and the staff were fantastic and very professional. My only criticism is that after a 7 hour journey we sat waiting for someone to come and check us in and a waitress bought us a bottle of water. It wasn't until we paid t… more

Amazing hotel, everything you could wish for from a five star hotel. Spotless and the staff were fantastic and very professional. My only criticism is that after a 7 hour journey we sat waiting for someone to come and check us in and a waitress bought us a bottle of water. It wasn't until we paid the room bill on departure that we realized we had been charged €5 for it. To me that should have been complimentary and also the do not disturb signs fall off the handles. Perhaps a sliding sign on the door might be a better option.Other than this it was a lovely place to stay.

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“Beautiful hotel”

Hotel is modern. Refurbished. Beautiful setting. Lots of grounds. Gardens so pretty. Herbs and fruit trees. Lots of seating areas dotted around and the pool is spectacular. Wow factor. We spent most of our time by the sea on the rocky terraces. Gorgeous. Order drinks through the app and staff find … more

Hotel is modern. Refurbished. Beautiful setting. Lots of grounds. Gardens so pretty. Herbs and fruit trees. Lots of seating areas dotted around and the pool is spectacular. Wow factor. We spent most of our time by the sea on the rocky terraces. Gorgeous. Order drinks through the app and staff find you wherever you are sat. Staff throughout very well trained polite and efficient. Good service. That’s really why I wanted to write this review as they deserve praise. Our room was infinity blue 5th floor and we had a stunning view of the sea and the sun rising every morning. Room good as refurbished. See other peoples comments below. Minor gripes. High tech to control lights aircon etc but still a paper tag to ask not to be disturbed which just falls off. Did the free yoga classes morning and some evenings. More stretching and breathing really but appreciated they were available. Breakfast excellent. I wanted to give hotel 5 stars but some negatives. Hotel is quite far from anything. Walk to a small supermarket and cafe 1/2 mile. Not much else that close. Favourite restaurant almost first one you come to kri kri 15/20 mins. Walk to centre Agios Nicholas 30 mins. Yes taxi cheap €8 but be aware when picking hotel. The quid pro quo is that the setting is special. A shuttle bus would be a great addition. The problem for us was that the food and drink in the hotel was very expensive and not that good. I hope the food and drinks manager reads this review and gets their act together. We favoured the restaurant by the beach and had some pleasant meals even though we knew we were being ripped off. It is a 5*hotel and service setting etc was lovely. But first day lunch by the pool pretty terrible and equally expensive. Ditto the sandwich ordered by the beach bar. €16 for a sandwich on its own on a plate. €10 glass of wine. Head to a local restaurant and dine out beautifully with the locals for a fraction of the cost. We may return to the hotel but that was our biggest disappointment.

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“Needs a spruce up.”

We have been to this hotel many times in the past. The new reception area, main bar and dining room have all been refurbished but they have a new communal WC which is odd and at times for a woman, uncomfortable. Our rooms this time were tired and shabby. We had suites with sharing pools but the o… more

We have been to this hotel many times in the past. The new reception area, main bar and dining room have all been refurbished but they have a new communal WC which is odd and at times for a woman, uncomfortable. Our rooms this time were tired and shabby. We had suites with sharing pools but the outside areas were dirty, pools were dirty and not maintained, cracked and damaged loose tiles, no parasols for every room and it was very hot so they were needed. It was also very overgrown so we couldn't enjoy the beautiful views of the bay from the garden. The garden furniture was dirty (cushions) and the main mattress by the pool was torn and the wooden base worn with nails poking out. It felt like we were the forgotten rooms in the complex because the rest of the hotel is lovely. Spa facilities are good but expensive. Didn't use the gym. Breakfast was good for choice in the cold section but not in the hot which was generally not hot and sadly pretty tasteless. Same with the evening buffet. We tried the other restaurants in the hotel and the a la carte, which were all delicious but expensive. Service throughout was great and the young teams were keen to help when things were not right. Although they tried their best having to comment daily for things you need to make the experience better, doesn't help to make the stay very relaxing and without stress. Location is excellent and a quick ride into town in a taxi is only 7 Euro. Cars are in good condition, drivers helpful and all had air con thankfully. There are restaurants and bars in town which are good value and food, service very good. It was an expensive holiday for us and there is a lot of competition now in Crete with better, newer, quality hotels for the same price. Love the staff but feel this is now just about a 4* hotel.

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