Hotel Le Windsor Grande Plage Biarritz

“A staff professional and lovely like not other!”

My review is tricky, because my husband and I arrived to the hotel after a very long day of travel and we were soooo tired. The hotel is in a perfect location in central Biarritz, walking distance from every place you want to go to. We had booked a standard room in advance, and the room was extrem… more

My review is tricky, because my husband and I arrived to the hotel after a very long day of travel and we were soooo tired. The hotel is in a perfect location in central Biarritz, walking distance from every place you want to go to. We had booked a standard room in advance, and the room was extremely and uncomfortably small, and the layout was very uncomfortable as well. we began looking for alternative places and went down to let the reception know we will only be staying one night (rather then the originally planned 4 nights) and they were SOOOOOO nice and immediately told us that they would refund us for the other nights but that we should try their new hotel next door that had just opened that day, Royal Suites - in short, we moved the next day to the Royal suites next door and LOVED IT. Also, the amenities and staff at the Windsor are so professional and lovely. And the breakfast at the windsor was OUTSTANDING - so much so that though they explained to us that the Royal Suites would have the same breakfast as the Windsor, my husband would not even think of it and we continued to have breakfast next door at the windsor for the remainder of our stay.

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“Good location but expensive”

Starting with the positives - decent sized room with well insulated windows to outside. The hotel is in a great location and we had a lovely sea view. We only stayed for 1 night before flying home and the hotel did have a shower facility for us to use before heading to the airport. We had spent 3 … more

Starting with the positives - decent sized room with well insulated windows to outside. The hotel is in a great location and we had a lovely sea view. We only stayed for 1 night before flying home and the hotel did have a shower facility for us to use before heading to the airport. We had spent 3 nights in a stunning hotel in San Sebastián at a similar price before arriving which meant we were a little disappointed - the hotel didn’t feel like similar value for money. The worst thing about our stay was that the people in the room next door were clearly ignoring the no smoking rule and we could smell it constantly in our room, having to open the window to try to air it out - we spoke to reception who sent someone up but didn’t seem to deter them. There was also a lot of noise travelling from their room meaning it wasn’t the most peaceful stay.

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“Needs some improvements”

Loved the location of the hotel and the buffet breakfast was great, lovely selection and quality. We only stayed for one night but the room had everything we needed. A couple of negatives, the shower gel hadnt been refilled and was empty. The coffee machine didn’t work. They also had a problem wit… more

Loved the location of the hotel and the buffet breakfast was great, lovely selection and quality. We only stayed for one night but the room had everything we needed. A couple of negatives, the shower gel hadnt been refilled and was empty. The coffee machine didn’t work. They also had a problem with their phone lines, which on reporting to the desk the response was 'yes, l've heard that about that room'. Why not fix it? We were in 508, shortly after arrival we were getting calls to make restaurant bookings etc. didn't think too much about it and went out. After coming back late it rang multiple times with people trying to get into the hotel waking us up. At this point we just pulled the plug out but seriously-it should be fixed as no one wants a rubbish sleep being constantly woken. Reception staff couldn't have cared less.

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