Novotel Bordeaux Centre

“Great hotel, close to city centre”

We stayed here for our city break to Bordeaux and we really enjoyed our stay. The staff on the reception were so friendly, professional and knowledgeable. Check in was quick, it’s a 3pm check in, but the young man told us to come back for 1pm and our room would be ready. They took our luggage for … more

We stayed here for our city break to Bordeaux and we really enjoyed our stay. The staff on the reception were so friendly, professional and knowledgeable. Check in was quick, it’s a 3pm check in, but the young man told us to come back for 1pm and our room would be ready. They took our luggage for us while we went out. When we came back our room was ready, I had asked for the top floor, which I got. The room was very nice, bed was very comfortable, separate shower room and toilet. A desk, a couch, a mini fridge with complimentary drinks, which were filled up everyday. TV, radio, gowns and slippers, very clean and plenty of room. We had breakfast with our stay, we had this delivered to our room every morning, this was ordered via a menu which you filled out and hung on your door of a night. You said a time and our breakfast was on time every morning. The hotel had a great reception, very modern, lots of artwork, there was a bar and a terrace to sit in to have a drink or food. The prices are a little expensive, you can get drinks and food cheaper in town. It’s under a minutes walk from the tram stop, Palice de justice, so handy to get to and from the airport for 1E90each way each person. My only moan is that they still let people smoke on the terrace, so if you sit there you get lots of smoke. In todays anti smoking environment I did think this was nit feast. One of their lifts was broken, so everyone had to use the same lift, which meant you could have a wait for the top floor! This was all explained to us when we checked in. This is also a dog friendly hotel, so lots of people with dogs there. I love my stay here.

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“Would recommend for a mini-break in Bordeaux”

Location is slightly outside the main tourist areas but the tram to the town center is 2 minutes walk from the hotel and just three stops away. The same tram can take you directly to/from the airport. The location is quiet at night which is great for sleeping. There are two mini-markets beside the… more

Location is slightly outside the main tourist areas but the tram to the town center is 2 minutes walk from the hotel and just three stops away. The same tram can take you directly to/from the airport. The location is quiet at night which is great for sleeping. There are two mini-markets beside the hotel and bars and restaurants on an adjacent street - so everything you need is to hand. Room was spacious and bed and pillow very comfortable. The air con worked great during hot spell in July. The tapas served in the hotel were very tasty and well priced. Chilled water dispenser in the lobby was welcome during the warm weather. All the staff were very friendly to this senior, solo traveler. Would stay here again.

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“Average and Adequate”

Good sized, clean room and quite well located for the price. But there’s definitely room for improvement. Our room was in need of some maintenance - the shower leaked and the toilet flush needed attention. This should have been picked up when cleaning/preparing the room for guests. On arrival, ch… more

Good sized, clean room and quite well located for the price. But there’s definitely room for improvement. Our room was in need of some maintenance - the shower leaked and the toilet flush needed attention. This should have been picked up when cleaning/preparing the room for guests. On arrival, check in was ok but could have been friendlier. We were offered a refillable bottle for water, but only one between the two of us, which seemed odd, though a second was provided later when I requested it. On the other hand, our friends checking in at the same time, didn’t get offered a bottle at all but did receive a map and guidance on what to do, where as we weren’t. Small things but training would perhaps result in a more consistent, professional welcome. The late checkout option proved farcical. Having paid €50 to checkout at 4pm, we discovered on the day of our departure that our keys no longer worked. There was a long queue at reception but after a short wait, I did get given one that worked. After lunch, we decided to have a rest before our journey, only to be interrupted three times by housekeeping staff within half an hour, despite the ‘do not disturb’ on the door. The last staff member to interrupt our rest seemed quite peeved that we were there. Clearly, a late checkout option only works if the fact that customers have paid for it is communicated to staff. Overall, not a terrible experience, but neither was it particularly memorable for the right reasons. I probably wouldn’t return.

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