Marty Hotel Bordeaux, Tapestry Collection By Hilton

“Marty Hotel Bordeaux .. Tiny place”

On first impression tastefully decorated.The hotel is very clean, well finished and modern. Receptionist was lovely and took time to explain the local area Our room was the tiniest we have ever stayed in for 923 euros ( 4 nights inc tax ) You had to squeeze to get round the bed past the tv on th… more

On first impression tastefully decorated.The hotel is very clean, well finished and modern. Receptionist was lovely and took time to explain the local area Our room was the tiniest we have ever stayed in for 923 euros ( 4 nights inc tax ) You had to squeeze to get round the bed past the tv on the wall . One cupboard with 4 hangers for storage ( def not a wardrobe ) Bathroom very small but well decorated . We asked every day for 3 days for our safe to be fixed . The receptionist came to our room after check in and said it was broken . Tea and coffee provided though no milk . Once , when we asked for milk we were given it in a mug … not what you would expect from Hilton . We asked again and were told it couldn’t be delivered to the room and to ask again at reception in the evening .. we gave up and bought some . Very poor service . It appeared there were very few staff around apart from the receptionist . Hotel bar not open on Sunday or Monday night … is this really 4 star service Breakfast expensive at 20 euro per person Lots of local cafes more reasonably priced and great service We have been impressed by the friendly staff in cafes and wine bars of Bordeaux ! The plus side is that it’s 30 mins on tram from the airport and a 10 min stroll to historic centre of Bordeaux Beds were clean and comfy and room quiet . Bordeaux has superb tram system for easy access across the city and very cheap .

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“Nice hotel, mixed experince”

Had a 5night stay in July and enjoyed the hotel but had a mixed experience. - Check in and out experience, great. Easy process, well explained, arrived on Bastille Day for the fireworks. - Hotel room, nice, cosy with enough space and quiet. Bathroom clean and good size. - Location, great, easy to … more

Had a 5night stay in July and enjoyed the hotel but had a mixed experience. - Check in and out experience, great. Easy process, well explained, arrived on Bastille Day for the fireworks. - Hotel room, nice, cosy with enough space and quiet. Bathroom clean and good size. - Location, great, easy to walk to into the city and main attractions, tram line to the airport not too far away either. - Breakfast - good selection, but tended to run out of things and be quite slow to bring new food out. The morning we had a tour and got there around 8am, had plenty of choice, but getting there after 9, you had to wait for new food to be brought out. - Housekeeping - Not great. First day when came back, room not cleaned and bed not made. Bathroom had new towels and was cleaned. Rest of the stay was better but the floor wasn't vacuumed well each day. Staff, friendly and very helpful. Overall, a good stay, just the housekeeping and breakfast could be better.

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“Not a great Hilton”

Not great service at all from a Hilton hotel. During booking I requested a cot for our infant and recieved a response from the hotel to say there would be one waiting for us. That was not the case. Whilst waiting for cot to be brought to the room we brought our luggage up to get settled in and we… more

Not great service at all from a Hilton hotel. During booking I requested a cot for our infant and recieved a response from the hotel to say there would be one waiting for us. That was not the case. Whilst waiting for cot to be brought to the room we brought our luggage up to get settled in and were placed in the smallest hotel room I have ever seen and it was quite obvious there was no room for a cot, you could just about walk around the bed! When the cot was brought up we were told it would fit between the bathroom door and the entrance to the room, which gave us no space to put our cases or get into the bathroom without moving the cot. We were told this was the room size that we had booked. Surely, it should not let you book a room this size and request a cot when there is no space? Or we should have been warned in the response from the hotel. We were offered to move to a slighly bigger room, probably a few feet bigger, but the fridge wasn't working which we needed for baby milk. A few hours later we were moved to an accessible room which was a perfect size and we really appreciated it but unfortunately this was only availalble for one night. When we finally got the cot put up there was just a wooden base, no matress or sheets. They were not sure if there was a matress available but we eventually got one. We got fed up asking for sheets so used some from our own bed. There was one large bottle of water in the room for us but no glasses to share it. We used the tea/coffee mugs. We were very thankful for the guy on reception who tried to help us as much as he could when we checked in. The decor is lovely, nice peaceful lobby and nice breafast. The girls at reception were a great help during checkout, allowing us to leave our luggage and providing umbrellas.

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“Tiny room but overall a reasonable hotel”

The staff at the hotel were very good. The room was tiny and the small gap at the foot of the bed was made even narrower by the large TV on the wall. The bathroom was tired and the not as clean as it should have been. Our air conditioning did not work but once we brought this to the attention of th… more

The staff at the hotel were very good. The room was tiny and the small gap at the foot of the bed was made even narrower by the large TV on the wall. The bathroom was tired and the not as clean as it should have been. Our air conditioning did not work but once we brought this to the attention of the hotel - they did manage to get it working for us.

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