Marty Hotel Bordeaux, Tapestry Collection By Hilton

“Modern and quirky hotel within walking distance of Bordeaux's main sites.”

Modern and quirky hotel within walking distance of Bordeaux's main sites. Excellent service provided by all staff, especially Celine on front desk who was very helpful in checking us in and recommending local restaurants and bars. Adequate breakfast offering with continental options. Spacious room … more

Modern and quirky hotel within walking distance of Bordeaux's main sites. Excellent service provided by all staff, especially Celine on front desk who was very helpful in checking us in and recommending local restaurants and bars. Adequate breakfast offering with continental options. Spacious room with terrace in wooden part of the hotel made for a lovely stay.

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“Nice hotel”

Nice hotel - well situated for the public transport system to the city centre and attractions. Parked at the hotel, but they have limited spaces. Don’t know how close alternative parking is. Staff very helpful, but why is the bar closed on Sunday and Monday?

“Just a 10' walk to the city center”

Nice place, very friendly and helpful staff. Great breakfast buffet. Quiet bar, however not open on Sunday and Monday. Quite small rooms (too?), yet nicely decorated. We had a bad smell in our bathroom but staff was committed to resolve the issue. While it takes you only a <10' walk to get to t… more

Nice place, very friendly and helpful staff. Great breakfast buffet. Quiet bar, however not open on Sunday and Monday. Quite small rooms (too?), yet nicely decorated. We had a bad smell in our bathroom but staff was committed to resolve the issue. While it takes you only a <10' walk to get to the city center (Place Gambetta), the hotel is located in a rather obsolete quarter of the city with apparently abandoned buildings. Public transport close by the hotel.

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“Not a great Hilton”

Not great service at all from a Hilton hotel. During booking I requested a cot for our infant and recieved a response from the hotel to say there would be one waiting for us. That was not the case. Whilst waiting for cot to be brought to the room we brought our luggage up to get settled in and we… more

Not great service at all from a Hilton hotel. During booking I requested a cot for our infant and recieved a response from the hotel to say there would be one waiting for us. That was not the case. Whilst waiting for cot to be brought to the room we brought our luggage up to get settled in and were placed in the smallest hotel room I have ever seen and it was quite obvious there was no room for a cot, you could just about walk around the bed! When the cot was brought up we were told it would fit between the bathroom door and the entrance to the room, which gave us no space to put our cases or get into the bathroom without moving the cot. We were told this was the room size that we had booked. Surely, it should not let you book a room this size and request a cot when there is no space? Or we should have been warned in the response from the hotel. We were offered to move to a slighly bigger room, probably a few feet bigger, but the fridge wasn't working which we needed for baby milk. A few hours later we were moved to an accessible room which was a perfect size and we really appreciated it but unfortunately this was only availalble for one night. When we finally got the cot put up there was just a wooden base, no matress or sheets. They were not sure if there was a matress available but we eventually got one. We got fed up asking for sheets so used some from our own bed. There was one large bottle of water in the room for us but no glasses to share it. We used the tea/coffee mugs. We were very thankful for the guy on reception who tried to help us as much as he could when we checked in. The decor is lovely, nice peaceful lobby and nice breafast. The girls at reception were a great help during checkout, allowing us to leave our luggage and providing umbrellas.

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