Hotel Pullman Bordeaux Lac

“Comfortable and well located”

Nice and comfortable place - We had view on the lake. Very conveniently situated within a walking distance from conference center and within a short tramway ride to the city center - Tramway in front of the hotel. Good and rich breakfast with all what you need/want.

“Customer service needs work”

We stayed here for 4 nights and the fire alarm went off twice! Once at midnight while we were asleep, the second time during the day. On both occasions there was absolutely no communication or evacuation procedure followed by the hotel staff which was a bit disappointing, not to mention unsafe… We … more

We stayed here for 4 nights and the fire alarm went off twice! Once at midnight while we were asleep, the second time during the day. On both occasions there was absolutely no communication or evacuation procedure followed by the hotel staff which was a bit disappointing, not to mention unsafe… We evacuated the hotel along with some other guests at the hotel but not one member of staff directed us or came outside to tell us it was safe to come back. Another guest had to go inside and ask at reception if we could come back inside! Fire drills and unexpected circumstances are understandable, but you would expect some form of communication from the staff to guests, which unfortunately we did not receive on either occasion. For food, we had breakfast on the first morning, €25 per person which was quite expensive for what was on offer. Lunch / dinner menu is quite limited also. The room was clean and modern enough. We received daily towel changes and room clean which was hugely appreciated. The mini fridge was also restocked which was a nice touch. The location of the hotel is nicely situated with a tram stop directly outside (takes about 15mins into the centre). The rooftop pool is why we chose to stay there as it’s great to have a pool during the sunny weather ! The pool is quite deep, so be careful with children. The ladder to enter the pool is basically coming out of the tiles.. I can see someone falling off this and injuring themselves. There was also no bar / service at the pool, even for a bottle of water. We were told there was a phone you can ring the bar with, but this wasn’t working. All in all, the stay was fine and we were happy with our room for the 4 nights. I would not classify this hotel as 4 star however- 3 star at best. The customer service just needs some improvements.

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“Pullman Bordeaux lac with kids”

We stayed here for 3 nights in a family interconnecting room. Check in was good and reception staff generally helpful. Although nothing plush, the rooms were spacious, clean and the beds comfortable with a nice view of the Lac. Breakfast was just okay - not what you would typically expect at a four… more

We stayed here for 3 nights in a family interconnecting room. Check in was good and reception staff generally helpful. Although nothing plush, the rooms were spacious, clean and the beds comfortable with a nice view of the Lac. Breakfast was just okay - not what you would typically expect at a four star hotel for selection and service. We didn’t eat dinner mainly because the menu was limited. The bar area is very nice and the kids enjoyed the pool table. Drinks very expensive ! Fanta orange 5 euros!!!! And bar staff not the most friendly. We picked this hotel as it had an outdoor pool which was nice to have but in the end was nothing special. The location is good for easy access to central Bordeaux in 15 minutes via the tram. We used electric scooter hire to the nearby shopping centre for food on our last night and would recommend this if here with kids for food choice and value. We had a comfortable stay but I have rated it three as we paid a four star price for what really did feel like three star standard.

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