Renaissance Sharm El Sheikh Golden View Beach Resort

“Great experience”

I’m a regular customer at the Renaissance, it’s always up to par, I love it here and my son loves it. Will always be coming back. There is always something for my son to do. We love the dive center and the whole entire team working. We also enjoyed the entertainment performed by the animation t… more

I’m a regular customer at the Renaissance, it’s always up to par, I love it here and my son loves it. Will always be coming back. There is always something for my son to do. We love the dive center and the whole entire team working. We also enjoyed the entertainment performed by the animation team, everyone is super friendly and accommodating to everyone’s needs

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“Renaissance very good”

Hotel is very good and restaurant is very good and animation wave too butifull good party and girl Italian Tina is very very personal she is very nice and too small Avery time she is help us every time and good animation 😀 😊 ☺️ 😉 💯💯💯💯💯💯💯💯💯

“Good hotel and animation”

The hotel has a beautiful view, the food is also good, the service is excellent, and we enjoyed the hotel. In addition to that, the Wave team, the girl Tina, is very good and beautiful. Thank you and all the team of the beautiful hotel.،👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

“Not good enough,wont be going back.”

Decided to try this hotel for 5 days on the recommendation of friends, we arrived early and checked in straight away, the man on reception told us he was upgrading us to a suite, but I told him we had already booked a suite. We were then taken to the room by the golf buggy, the suite was very good … more

Decided to try this hotel for 5 days on the recommendation of friends, we arrived early and checked in straight away, the man on reception told us he was upgrading us to a suite, but I told him we had already booked a suite. We were then taken to the room by the golf buggy, the suite was very good spacious and light with separate bedroom and lounge with kitchen area, it had a very good bathroom with both bath and shower, although the shower door opening inwards did not make access easy. The view from the room was very nice, overlooking the other building to the sea. The hotel is built on a hill, so there are many steps to get around it, as my wife has mobility issues we only considered this hotel because of the golf cart system to get around the hotel, this turned out to be a major let down, if leaving the reception area it was fine you just walked out of the front doors and a buggy would usually be there in 10 minutes or so and would take you to any part of the hotel, when you needed a buggy from your room you could ring reception and one was supposed to be sent, this was a big let-down on several occasions, one lunchtime my wife had to wait 55 minutes for a buggy and one breakfast time we both waited 45 minutes, after telling reception several times all we got was a sorry. There is a nice short jetty on the beach to get to the drop off of the reef plate for good snorkelling, the coral is in good condition and a good range of colourful fish to see. The problem I had was after checking with a lifeguard about what time the jetty was open from, as we like to snorkel before breakfast and being told it was open from 07.00 on two days when we got to the jetty at 07.15 we were told to wait as it was not open as no lifeguard on the jetty. I did use the gym on several occasions and thought it very good with a good range of cardio and weights and open 24 hours, but once again disappointed to be asked to leave the gym so that someone could take some photos. The water park area was closed for painting for 3 days while we were there which I don't mind maintenance needs to be done, but when it did open some days they were still cleaning the pool area at 10.45 and not letting children on the slides even though it was due to be open at 10.00. The hotel has only one main buffet restaurant and can be very busy at times, breakfast was fine but at lunch and dinner it was hit-and-miss whether you could order drinks or end up fetching them yourself, we had great service from the lady drinks waiter called Nada when we got sat in her area anywhere else was drinks service was poor. My main complaint about the restaurant is food running out and not being topped up, as we tend to eat dinner around 20.00 was very disappointed on the seafood night to find that when some prawn dishes on the salad area ran out we were told there were no more being topped up. I made my feelings known to a manager in the restaurant at the time and got sorry again, my problem is I pay the same money as people eating at 19.00 so should have the same food options. We were given prawn cocktails the next lunchtime, but that is not the point. Many times it was hard to find butter and when asked a chef had 2 portions in his hand to give out, even when butter was on the buffet it ran out very often and was very slow to be topped up. I was very disappointed one evening in the lobby bar when a Russian guest who was absolutely legless fell down and wanted to go to sleep on the bar floor, the barman could not get him up and when security and a manager came they just got him into a chair and left him there,15 minutes later he tried to leave the bar and was fortunate another guest had to help him back to his room,if he had tried going near the stairs I am sure he would have taken the quick way down. Three members of staff I would like to praise are Ahmed the lobby barman he works very hard, Nada the drinks waitress in the restaurant and Hossam who was the towel man/lifeguard round the top pool on several days, he was happy and very helpful. On check out we were asked if all was O.K.when I said no a manager came, I told him what I had problems with and once again it was sorry, not good enough, he said if we come back to contact him directly, and he would ensure all was O.K.I told him sorry, but the hotel had let us down, and we would not be returning.

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