Pickalbatros Palace Hurghada

“Very good”

The hotel really wonderful, the people working in the hotel are very helpful and polite. Every day there are a lot of activities from the morning until night, there is no option to be bored! Animation team is great, all very nice and funny, Yassin stands out the most, he is the most contactable and… more

The hotel really wonderful, the people working in the hotel are very helpful and polite. Every day there are a lot of activities from the morning until night, there is no option to be bored! Animation team is great, all very nice and funny, Yassin stands out the most, he is the most contactable and helpful!

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“The best”

This hotel is the best in all Hurghada. Everything was good. The hotel service were excellent specially bartenders and housekeepers. Food was tasty, everyone should find something to eat. The animation team were amazing, they were very nice, kind and helpful specially Yassin.

“Great Experience”

Had an amazing stay at this Hotel in early October - first visit to Egypt. I am a frequent traveller and travel all over the world with work and holiday 5 or 6 times per year. Have stayed in some wonderful places around the world but I can honestly say, how we were looked after by every single memb… more

Had an amazing stay at this Hotel in early October - first visit to Egypt. I am a frequent traveller and travel all over the world with work and holiday 5 or 6 times per year. Have stayed in some wonderful places around the world but I can honestly say, how we were looked after by every single member of staff eclipsed any service I have experienced on a holiday or business trip. Even before we arrived the rooms I requested were exactly as asked which was sorted for us by Aasma in Customer relations who was so helpful. She introduced us to the head chefs and they made special reservations for us each evening and also cooked us meals not on the menu. Special mentions to Yasser the restaurant manager in the main restaurant and also Ali Samy the manager in the Asian restaurant who looked after us like royalty every time we went to the restaurants. The hotel was very good, very clean and the food was also very good. Mainly German guests who were all really nice who we spoke to, and some Russian (who never spoke to anyone) and not many British but there were plenty of British in the two 4* pickalbatros hotels across the road. Entertainment was good and overall it was a very good experience. We went on the Quad Bikes in the desert which was great and with a camel ride, and also had an evening in the Marina at Hurghada which was really nice with lots of restaurants and shop. We had no problems of any kind with upset stomach etc, so all was good and We are probably going to return here for Christmas and new year as we enjoyed it so much.

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“Not Up to Expectations – Wouldn’t Return”

We stayed at the resort in June, and unfortunately, we wouldn’t choose a Pickalbatros property again. Our experience was affected early on when I fell ill with “Egypt belly” on the second day, and my fiancé followed suit the day after. While we were able to use most of the main facilities, being un… more

We stayed at the resort in June, and unfortunately, we wouldn’t choose a Pickalbatros property again. Our experience was affected early on when I fell ill with “Egypt belly” on the second day, and my fiancé followed suit the day after. While we were able to use most of the main facilities, being unwell limited our overall experience. That said, I’ve been sick in Sharm before and still enjoyed the holiday, so this didn’t impact my review too heavily. Air Conditioning: The air conditioning in our room worked well, but the rest of the resort struggled to keep cool. There were no fully enclosed spaces to trap the cool air, so areas like bars, restaurants, and corridors were uncomfortably warm, especially during a heatwave with nighttime temperatures above 37°C. We ended up spending most evenings in our room as it was the only place offering any real relief. Dining: The resort is smaller compared to other Egyptian properties I’ve visited, which may explain some of the limitations we experienced with dining. The main buffet restaurant felt chaotic and overcrowded, resembling a noisy school canteen. The food options were repetitive and lacked variety, though the outdoor BBQs and the ability to move between different dining areas helped a bit. One highlight was the delicious baklava served one evening. The Asian buffet restaurant stood out as the best option, offering tastier dishes and plenty of seating. The chicken tikka was a particular favorite—though they switched the meat daily, so don’t expect consistency. Entertainment: The entertainment seemed well-suited for children, with fun options like popcorn and cotton candy in the evenings. Drinks: The local spirits were harsh, and cocktails were poorly mixed, especially at the pool bars. There was one staff member who made the effort to serve drinks poolside from a cart, but he only came around about once an hour, which was understandable given the 40°C heat. The main bar offered slightly better drinks, especially the mocktails, but service was slow. Coffee Bar: The coffee bar had a wide range of choices, but we only visited once because smoking was allowed inside, making it unpleasant for non-smokers. Breakfast: We usually had a late breakfast, which was again quite limited in variety. Drink service was inconsistent, though the staff were attentive in clearing tables quickly. There was always a manager present, which seemed to keep things in line, but drink service felt more for show than genuine hospitality. Service: Across all restaurants, service for drinks was generally slow. We always tip, but it didn’t seem to make much difference. Rooms: Basic but clean. The minibar only stocked water and was rarely refilled, so we had to ask for more when we fell ill. Pool: The pool had some rough patches, especially around the sloped flooring, making it uncomfortable to walk on. This could be problematic for children playing in the shallow areas. Aqua Park: The so-called “aqua park” was misleading; it was just a few slides rather than a full waterpark experience. Snorkeling: Snorkeling required swimming out quite far to see a decent number of fish, with only three small coral formations nearby. For confident swimmers, there’s a variety of marine life to explore, but it’s not ideal for kids. The beach has shark nets, but they don’t reach the seabed. On a positive note, the water was very warm and pleasant. Overall, I felt the high TripAdvisor rating of 4.5 stars was misleading. I wouldn’t recommend this resort and left feeling disappointed with our stay

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