Pickalbatros Palace Hurghada

“Great Hospitality - Warm Atmosphere - Feel at Home”

Everything are perfect Starting from Front Desk, through rooms and housekeeping, food and beverage outlets, animation team Every employee and staff know their roles and responsibilities. They are always there ready to serve and support Thank you, Regards, Dr. Mohamed Kamal Hospitality Management P… more

Everything are perfect Starting from Front Desk, through rooms and housekeeping, food and beverage outlets, animation team Every employee and staff know their roles and responsibilities. They are always there ready to serve and support Thank you, Regards, Dr. Mohamed Kamal Hospitality Management PhD

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“Very good family hotel”

The hotel is an excellent choice, suitable for families... The activities are multiple.. The sea is good.. Swimming pools are very good... The staff is very friendly... Especially the main restaurant.. The staff at the main restaurant is very kind... Special thanks to them

“Not Up to Expectations – Wouldn’t Return”

We stayed at the resort in June, and unfortunately, we wouldn’t choose a Pickalbatros property again. Our experience was affected early on when I fell ill with “Egypt belly” on the second day, and my fiancé followed suit the day after. While we were able to use most of the main facilities, being un… more

We stayed at the resort in June, and unfortunately, we wouldn’t choose a Pickalbatros property again. Our experience was affected early on when I fell ill with “Egypt belly” on the second day, and my fiancé followed suit the day after. While we were able to use most of the main facilities, being unwell limited our overall experience. That said, I’ve been sick in Sharm before and still enjoyed the holiday, so this didn’t impact my review too heavily. Air Conditioning: The air conditioning in our room worked well, but the rest of the resort struggled to keep cool. There were no fully enclosed spaces to trap the cool air, so areas like bars, restaurants, and corridors were uncomfortably warm, especially during a heatwave with nighttime temperatures above 37°C. We ended up spending most evenings in our room as it was the only place offering any real relief. Dining: The resort is smaller compared to other Egyptian properties I’ve visited, which may explain some of the limitations we experienced with dining. The main buffet restaurant felt chaotic and overcrowded, resembling a noisy school canteen. The food options were repetitive and lacked variety, though the outdoor BBQs and the ability to move between different dining areas helped a bit. One highlight was the delicious baklava served one evening. The Asian buffet restaurant stood out as the best option, offering tastier dishes and plenty of seating. The chicken tikka was a particular favorite—though they switched the meat daily, so don’t expect consistency. Entertainment: The entertainment seemed well-suited for children, with fun options like popcorn and cotton candy in the evenings. Drinks: The local spirits were harsh, and cocktails were poorly mixed, especially at the pool bars. There was one staff member who made the effort to serve drinks poolside from a cart, but he only came around about once an hour, which was understandable given the 40°C heat. The main bar offered slightly better drinks, especially the mocktails, but service was slow. Coffee Bar: The coffee bar had a wide range of choices, but we only visited once because smoking was allowed inside, making it unpleasant for non-smokers. Breakfast: We usually had a late breakfast, which was again quite limited in variety. Drink service was inconsistent, though the staff were attentive in clearing tables quickly. There was always a manager present, which seemed to keep things in line, but drink service felt more for show than genuine hospitality. Service: Across all restaurants, service for drinks was generally slow. We always tip, but it didn’t seem to make much difference. Rooms: Basic but clean. The minibar only stocked water and was rarely refilled, so we had to ask for more when we fell ill. Pool: The pool had some rough patches, especially around the sloped flooring, making it uncomfortable to walk on. This could be problematic for children playing in the shallow areas. Aqua Park: The so-called “aqua park” was misleading; it was just a few slides rather than a full waterpark experience. Snorkeling: Snorkeling required swimming out quite far to see a decent number of fish, with only three small coral formations nearby. For confident swimmers, there’s a variety of marine life to explore, but it’s not ideal for kids. The beach has shark nets, but they don’t reach the seabed. On a positive note, the water was very warm and pleasant. Overall, I felt the high TripAdvisor rating of 4.5 stars was misleading. I wouldn’t recommend this resort and left feeling disappointed with our stay

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