Pickalbatros Jungle Aqua Park - Neverland Hurghada

“Most amazing holiday!”

The whole experience was amazing. I came with my family and we were 12 of us. The kids had the best time at the water parks. The service was great, many choices of restaurants. Very professional staff. Hotel rooms are clean to perfection. Would definitely come again!

“Very good but needs improving”

This resort is a wonderful place for children. There's everything from rides to the water-park and even an arcade and dessert stands. Unfortunately bigger and taller kids miss out on the rides and slides because there's a height and weight limit which has been implemented recently, and this should … more

This resort is a wonderful place for children. There's everything from rides to the water-park and even an arcade and dessert stands. Unfortunately bigger and taller kids miss out on the rides and slides because there's a height and weight limit which has been implemented recently, and this should be reviewed because it means that activities for teenagers are limited. Bumper cars do not need a weight limit!! There's a little train for families that goes around the resort, but during our stay the Eastern European and Russian guests had taken it over and we didn't get to sit in it once. Getting on the beach bus to and from the beach is always difficult because the European guests push in front, they don't even move out of the way for women and children and this happens in the restaurants too. There should be more fish dishes on offer and fruit. The variety of food seems to have reduced. The blue bus that takes guests around the resort is good, the drivers are friendly and it arrives regularly, which is a relief as the resort is very big. On the Neverland front desk, Islam Mohammed was very helpful as usual. The staff on the front desk were a lot more friendly the last time that we visited the hotel. Aminita from guest relations was very helpful and the staff from L'Asiatique restaurant and Tagine in Neverland were friendly and polite. The staff in the old bar next to the Neverland store were good. I have to say that the staff at Alf Leila hotel which is part of Neverland, including the restaurants in that part of the hotel are very good. We left our bag in the Alf Leila lobby by accident and the staff kept it for us so we were able to claim it back. They were pleasant and polite and took time to talk to us. L'Asiatique restaraunt staff in Alf Leila are fantastic and the chefs including Ali, the waiters and manager are lovely. The entertainment in Alf Leila was good especially next to the Columbus bar. One thing we were confused by, is that guests have to get tickets to see the big show in the resort which wasn't the case before. When we got tickets from reception we were told we could only have two tickets even though there were more of us, and the show wasn't even on as it was a Sunday. Neverland guests should just be able to walk in. In Neverland, we stayed in the 2000 apartments. We've stayed there before, and these rooms haven't improved for a while. They really need refurbishing. For the price you pay, the rooms should be better and the front doors and banisters should be cleaner and varnished. There aren't enough sockets in the room, so we unplugged the fridge by accident to use the sockets and our food went bad. There aren't any sockets near the beds which is not good. During our stay, the door lock got stuck several times setting off the door alarm and the toilet didn't flush properly on the first day. Although these issues were sorted quite quickly, it was frustrating. The rooms should be in good condition on arrival. The pool staff are very efficient and work hard, they keep everything immaculate. In the hotel there should be some heated pools as all of the pools were very very cold. I would recommend this resort although it's expensive, but it's got amazing facilities and something for everyone. There are things that could be better.

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“Really wonderful place overall.”

Absolutey fantastic place for the kids. The pools are great, although not all are heated and the unheated one's can, surprisingly considering the heat, be a little cold. The place is pretty big, but walkable. The majority of staff are very friendly and efficient. We found that tipping a little but … more

Absolutey fantastic place for the kids. The pools are great, although not all are heated and the unheated one's can, surprisingly considering the heat, be a little cold. The place is pretty big, but walkable. The majority of staff are very friendly and efficient. We found that tipping a little but often was best, and euros or Egyptian pounds are best - not sterling. The food is abundant and very varied. Not all of it hits the spot with an average Brit but you'll find plenty you do like. An added bonus is the constant supply of free ice-cream and pastries. The alcohol selection is not great, which is not surprising given it's a Muslim country, but the beer is okay. Plenty of entertainment on all the time, the particular highlight for us was the Galactic show. The rooms probably vary quite a bit, we had a family type lodge which accomadated two adults and three kids, it was pretty clean, not amazing but good enough. The toilet roll holder was hanging off the wall....little things like that stopped me giving it a 5. Internet was adequate. We panicked beforehand thinking there would be no internet so we purchased sim cards from the Orange stall in the arrivals lounge and we appear to have been shafted, paying for 30 GB sims and only getting 20, but that was enough for a week anyway. Overall though I would definitely go again. The warmth in October was lovely. Great coffee as well at the hotel.

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