Mercure Hurghada Hotel

“Highly recommended”

Super perfect everything is clean and tidy the staff is so friendly and helpful. The buffet has plenty of varieties of food and drinks, a week wasn't enough to stay couldn't get enough of the shows, the vibes and the royal treatment ! Special thanks to Mr.Hisham for his warm welcoming and help and … more

Super perfect everything is clean and tidy the staff is so friendly and helpful. The buffet has plenty of varieties of food and drinks, a week wasn't enough to stay couldn't get enough of the shows, the vibes and the royal treatment ! Special thanks to Mr.Hisham for his warm welcoming and help and Mr.shahin for his genouristy. All goes to Mr.Hamada's amazing management and detection to keep their guests pleased and satisfied.

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“A great family holiday, with just a few issues”

This was our second time as a family at Mercure Hotel, having stayed the previous October. Overall, we had a lovely holiday. We heard there has been new management since our last visit, and we were interested to see what improvements have been made. We have to note, the hotel is beautiful. The be… more

This was our second time as a family at Mercure Hotel, having stayed the previous October. Overall, we had a lovely holiday. We heard there has been new management since our last visit, and we were interested to see what improvements have been made. We have to note, the hotel is beautiful. The beach is just perfect, one of the best hotel beaches in Hurghada. It is a shame there were no sunbeds past 10am, they could do with bringing more. The hotel grounds are immaculately maintained, with enough pools and bars to go around. The first change we noticed was the introduction of lunch 'snacks' at the pool bar. Home made chips, burgers, hotdogs and pizza were a welcome improvement. Hussein on the pool bar is fantastic, so friendly and always ready for a laugh and a joke. The lunch snacks were more welcomed as the restaurant and dining situation is unfortunately where our stay really fell down... The 1 buffet restaurant is far too small for the number of hotel guests. There is a huge queue and 'stampede' situation for lunch and dinner every single day. People start to wait outside 20 minutes before the restaurant opens and then it's a hunger games battle to the door!! Every mealtime was stressful. As a family of 5, trying to find a table was not easy. The waiters did all they could to help us, but simply all tables are full for the whole duration of the meal service time. The food quality itself has improved I feel, but queuing to get into the restaurant, wandering around looking for a table, followed by queuing for the buffet made eating meals there a super stressful event. We ate out a fair bit due to this. Please sort this issue Mercure, I have never experienced anything like this in any other Hurghada hotel, and I have stayed in many. The hotel needs a 2nd restaurant opening, especially when occupancy is more than 75%. In the mornings, please consider opening Azur Bar for self service coffees and water. So many guests sit outside there in the mornings and want a coffee before breakfast. It's not easy battling through the restaurant just for a coffee if you're enjoying the morning there. Another issue with an easy solution. Rooms are a little tired, but cozy and comfortable. Housekeeping were super friendly and helpful. On check in, we were all handed key cards and given instructions on how to find our rooms whilst the bellman bought our cases after us. This is a really terrible first impression and is NOT the standard in Hurghada hotels. I have stayed in 2* hostels and still always been taken to my room by the bellman. Being left to find your own room in the dark at midnight is not a good first welcome. Last year the bellman took us to our room with cases as expected, I don't know what system has been introduced here or why. I saw Guest Relation Officers taking guests to their rooms during the day, this is very odd as this really isn't usually part of their role and has always been done by the bellman in all hotels. Very odd, but something easily solved (I hope). I must say a special thanks to Mr Mahmoud (Front Office) Maged and Hesham on reception for all their help. And not forgetting Lorena (Guest Relations) who was always on hand to collect any feedback. I just hope management take notice of the issues and find a resolution for them. As a Travel Agent, I am fortunate to get the chance to stay in many hotels in Hurghada. Mercure is still one of my favorites because the facilities in the hotel are fabulous and the beach is so beautiful. But, on this occasion I don't know if we'll come again for our family vacation next year due to the restaurant situation alone. I do hope this gets resolved as we love the hotel and the staff but this was a huge let down. Overall, we did enjoy our holiday and do hope we can come back and find things better than this time.

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