Whala!Boca Chica

“Our Anniversary Trip”

My husband and I have stayed at Whala!Bocachica more than 5 times. 3 times when it was called Don Juan and will be back on September 2nd to September 23. We usually come in August for our wedding anniversary, but this time for my birthday. I have read some of the reviews and was surprised to se... more

My husband and I have stayed at Whala!Bocachica more than 5 times. 3 times when it was called Don Juan and will be back on September 2nd to September 23. We usually come in August for our wedding anniversary, but this time for my birthday. I have read some of the reviews and was surprised to see how negative they were. We both found the staff to be personable, helpful and always friendly. With respect to the hotel itself, if there is a problem with the room, or any problem for that matter, one quick mention of it to the reception, or the Manager, the last time we were there, it was Alfiya, and it is fixed almost immediately. For example, we had bad service at the restaurant, Marina Makey, which I am not sure if it is affiliated with the hotel or not, but that is close in proximity, told Alfiya about it, she apologized and sent a bottle of wine to our room. In my opinion, neither she nor management of the hotel was responsible for trying to make amends for another proprietor’s negligence, but that is just the way Alfiya and her staff are. We believe in tipping for good service. Just because it is an all-inclusive resort, does not mean you don’t have to tip. Usually, tipping once or twice is all that is needed for them to remember your order and it makes their day that you show your appreciation for them. It must be remembered that they deal with all types of people. After spending 14 days at the resort, I have seen tourists act like they left their manner’s at home. Moreover, it shows in their children’s attitude as well. I know I would not want to be ordered around by a 9 or 10-year-old, telling me to “get them a soda”. Never a please or thank you and still, they do it with a smile and almost never receive a tip. Our cleaning lady’s always introduces herself and asked us what time we would like our room cleaned. She showered our room with fresh flowers and made the most amazing things out of towels. The buffet restaurant where the main meals were served were clean, continuously replenished. Pamela, the morning chef, made our eggs to perfection and had them started when she saw us enter the restaurant, Juana had our table and drinks ready by time we had our food in hand. For the dinner hour, Santa and Alabama (sorry for the spelling) were our go to servers. They anticipated our needs and had drinks at our table when we arrived with out food. I would recommend this hotel for its’ staff alone. However, the beach is to die for. The beach vendors can be annoying, but if you treat them with respect, understanding that this is their job, just politely decline, they will not bother you. There is also a lined off section that they cannot cross, it you feel intimidated. And there is security everywhere watching out for tourists. I can’t wait to return.

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