Bahia Principe Grand El Portillo

“Great vacation, had a wonderful time. Would recommend this resort.”

Let me start from the beginning. Upon arrival check in was very efficient. We had a welcome cocktail and great help at the check in desk. Shout out to Danny and Yoyley. We did upgrade our room, and we were very satisfied with building 8 second floor. Our friends were 2 doors away which was so grea… more

Let me start from the beginning. Upon arrival check in was very efficient. We had a welcome cocktail and great help at the check in desk. Shout out to Danny and Yoyley. We did upgrade our room, and we were very satisfied with building 8 second floor. Our friends were 2 doors away which was so great. Short walk to really everything. The lobby is beautiful and had a great Christmas Tree. The weather was a bit rainy but I would think this is to be expected in December. When it rains, it rains so take your umbrella supplied in your room just in case. We met a lot of new friends and overall the population of the tourists was very nice. How could you not be with the sun, fun ,food and etc. We did 3 al le carte's The Portifino was great as I remembered it from last visit and the Le Terrine was also good. You have to love meat to enjoy the outdoor restaurant over the water....it just doesn't stop coming your way. The pools are clean and cool just as I like them. They had fun games to play during the day or you could just relax on the beach. Beach towels are on chairs still have not been addressed and should be corrected. Who wants to get up at 5 am to place a towel on a chair. That is just stupid.One of my favourite beach's in the DR for certain you walk until you drop. Also you can walk into Las Terranes if you have the stamina and take a cab back. We visited a local school to drop off our knapsacks of goodies for the children. They were so appreciative. What a great day! Do experience the town it is something to see. I cannot say enough wonderful things about the staff here. Everyone single one of them work so hard to make your stay perfect. If you are uncertain about anything just ask.....you will get great results. The coffee is hot and the drinks are cold, you must try the chocolate monkeys. I need to mention the great reception we had with Youley( I and so sorry I do not know how to spell your name). I am also sad you were not working the day we flew out as I wanted to personally thank you. Also a shout out to Dominique( again not spelling this name correctly) he calls himself the only Greek at the Italian restaurant. My celebration for my birthday will not be soon forgotten, you made it so special for me and my friends. On the negative I can really only say a couple of things. Maybe get a little better pillow for the beds. Yes the lighting is dim in the rooms and could use improvement. Water pressure was a bit dicy but that is expected as well. Do put your bug spray on the first day/night and avoid those nasty bites. But that being said they did not bother everyone. I love my holiday with you and the resort just as much as the last time. One little hint for you travelers to note if you change your email address they do not recognize you as a repeat guest, but they also fixed that for me at the front desk. It was hot hot hot and a lovely time had by myself and friends.

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“Great location but poor rooms”

The check in was very fast and everyone took great care of us even though we arrived late at night (they kept the buffet opened a bit longer so we could eat a bit after a long day of traveling). The beach is perfect, a lot of fish to go see in the water, a lot of trees on the beach. The main pool a… more

The check in was very fast and everyone took great care of us even though we arrived late at night (they kept the buffet opened a bit longer so we could eat a bit after a long day of traveling). The beach is perfect, a lot of fish to go see in the water, a lot of trees on the beach. The main pool area was also beautiful, however it was very difficult to shower in between the beach and the pool since the showers did not work very well (we could only wash our feets/legs). The kids loved the water park and the tennis court (however, the tennis court needs to be replaced since it is not in a very good shape anymore). The food in the restauriant La Terrienne was amazing! One of the best meal I had in all inclusives. The rest of the restaurants/buffet were okay, I ate mostly the same thing throughout the week (I have to admit I am scared of fresh vegetables since they could be washed with contaminated water, so I avoided the salad bar even though it looked good!) CONS OF OUR STAY: ROOMS! We were in building 27 (the furthest one from the lobby and next to the road and hotel machinery). We tried to go on the balcony the first day when the kids were taking a nap.. but we could not enjoy it since the noise from the cars on the road added to the noise from the machinery was way too loud!! Thus we never used the balcony during our stay. At night, we could hear cars go by that would wake us up (it looks like the locals like to listen to music super loud in their car and it felt like they were in the room with us for a couple seconds every time they would pass by the hotel). In my opinion, Bahia Principe tried to add another building to make more money, but this building should have never been built this close to the road and the machinery. It is very disappointing from well renowned hotels like Bahia Principe. The cleanliness of the bathroom was also very disappointing (not the cleaning lady's fault). It looked like there was a water leaked from the floor above but the ceiling was never replaced (it was all wavy and dirty). The bath was not welcoming at all to wash our kids in it (we only used the shower) since there was rust/dirty spots in it. The shower was also pretty discusting ( I don't know if it's the water, but all the faucets were full of dirty white spots). To resume, the resort is beautiful and in a great spot for the beach and fish. But the rooms were not to the standards of bahia principe hotels.

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“Bahia Principe Grand El Portillo not a 4.5 stars”

We were in building 2. It was the best location, close to restaurant, lobby, pool and beach. The food is good but the same all the time. We had to choose and pick for some variety. The internet is slow and unstable, on and off all the time. They have a fee if you want a better internet. In our bui… more

We were in building 2. It was the best location, close to restaurant, lobby, pool and beach. The food is good but the same all the time. We had to choose and pick for some variety. The internet is slow and unstable, on and off all the time. They have a fee if you want a better internet. In our building, water was coming from the ceiling when it rained. We called maintenance and on one room they gave towels for the floor and on the other one, they said it was the AC and the maintenance guy said it was fixed. But with the next rain, it leaked again. This situation needs to be fixed because of the mold. This place is getting old fast. It needs to be upgraded or downgrade the stars. On another note, the bus guys are really pushy with the tips when they handle the luggages.

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