Iberostar Waves Punta Cana

“Beautiful resort!”

We spent a week at the Iberostar Selection Bavaro Suites. We had just spent a week at another resort close by, so we arrived late morning to check in. We had a golf cart ride to our villa. We had the most amazing location! It was right between the small pool and the beach. We thought it was the bes… more

We spent a week at the Iberostar Selection Bavaro Suites. We had just spent a week at another resort close by, so we arrived late morning to check in. We had a golf cart ride to our villa. We had the most amazing location! It was right between the small pool and the beach. We thought it was the best villa location of the whole resort! The small pool was never crowded. I would go every morning and enjoy my time by myself with no one else in it. The pool bar right there was a bonus! The pool did get very warm by the afternoon, but we just cooled off in the ocean. The grounds are just beautiful and so well kept by the staff. The beach is beautiful and the staff do a great job of removing the seaweed very early in the morning. There are plenty of lounge chairs by the beach and we loved the beach bar and snack shack there. Steven, the "chimi guy" as my girls called him was sweet and did a great job! We tried most of the restaurants and enjoyed them all! We liked the buffet too, but wished there was an inside area for eating since we went in August and it was HOT. The entire staff were super friendly and welcoming. We do not speak Spanish but tried to communicate with everyone- and they made an effort too. Our housekeeper kept our room clean and was friendly when we saw her each day. We enjoyed the flower creations she left for us as well. The animation team at this resort is TOP NOTCH!!! From the very first night, they noticed it was our first day and made a point to come up to us and ask us to dance and talk to us. We loved getting to know them- Bubbaloo, Coca Cola, Looky Looky & Coco Loco. They work so hard and are so much fun! We loved the pool entertainment they provided, the foam party, the beach party, and pool arobics. One night we were at the show & I forgot something so I went back to our room. I found our door open with a security guard standing there with the housekeeper. We had accidently left our safe open. We didn't realize there was nighttime turn down service. She called security to tell them the safe was open. They asked me to check and make sure everything was still there (it was). There is security all around and we always felt safe. There was a little problem with the app- one of the restaurants was listed as open but it wasn't. We just went somewhere else! The staff there work extremely hard!! We really enjoyed our stay!

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“Nice resort except the photographer”

The check in was smooth but no one showed us around or any information was given to us, we had to find our way around. The room service was poor, we had to ask twice for anything we requested. The minibar was not restocked for most of the days Housekeeping was good, kept our room clean and organi… more

The check in was smooth but no one showed us around or any information was given to us, we had to find our way around. The room service was poor, we had to ask twice for anything we requested. The minibar was not restocked for most of the days Housekeeping was good, kept our room clean and organized and they were very friendly. The resort is clean overall except the swimming pools which is very dirty full of dirt and hair. My son and I both got diarrhoea for several days. The room was nice and clean except the shower which full of mold, the iron was broken, hairdryer and minibar were not working properly. The food was the best thing, buffet was always fresh, delicious and lots of variety. Restaurants were all great and the staff were very helpful. Don’t leave any money or valuable items in the room as $30 was stolen from our room and someone went through our stuff. We reported to the hotel and the public relation manager was very helpful and friendly. The resort photographer is a BIG SCAMMER, we had around four different sales people talking to us about the photoshoot setup as it was my son’s first birthday and ended up with unprofessional photographer who knows nothing about photography, and said he didn’t know it was a birthday photoshoot. After showing us the photos he increased the price from $10 per photo to $15 when we said we wanted only 10 photos. He knows we wanted the photos because it was birthdays photos. Then he said either we give him $200 IN CASH or we don’t take any photos. We wanted to pay him by card but he said there is 2% charges on the card which we said ok then he said no the manager said it’s 10% charges. We asked for the manager but we got one of his colleagues pretending that he’s the manager and they were very rude using f-words in Spanish. Side note not related to the hotel, be prepared the kids toys got stolen by the pool by other guests which was very surprisingly.

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