Iberostar Selection Bávaro Suites

“Not as advertised”

Have just returned from 10 days at the Royal Catalonia Punta Cana. Room was clean, air conditioning worked, but certainly was not as advertised. We paid for the Premium Junior Suite (see picture below as how it was described by Catalonia) and nothing about the room was premium. The room is desc… more

Have just returned from 10 days at the Royal Catalonia Punta Cana. Room was clean, air conditioning worked, but certainly was not as advertised. We paid for the Premium Junior Suite (see picture below as how it was described by Catalonia) and nothing about the room was premium. The room is described as being "fully remodeled". It definitely was not. Our hand held shower was hanging off the wall on our arrival, however this was fixed immediately upon request. Although I don't understand why I need to request this, when housekeeping sees this they should have it repaired. At the very least, in between guests. The shower was about 2.5' by 3' (as shown in attached picture), definitely not premium. The makeup mirror also had a gaping hole around it. There was no bathrobe/slippers, pillow menu or hammock on the terrace as advertised. Don't really care, but when they say it's there and you pay for it, I think it should be there. Furthermore, our room was in building 32, which doesn't actually exist on the resort map. It was formerly villa 18 which belonged to the family side of the resort. This also didn't really work for us as we had requested a room in a quiet area of the resort, which this was definitely not. The family side had about 3 night parties, held on the beach and in the beach buffet, which were just outside our room, and were so loud the furniture was vibrating. Having said that, the service on the Royal side was phenomenal, except when the Catalonia executives were there (more on that later). The food was excellent every where we ate, and we ate at all the options. Drink service at the pools and the beach was exceptional. We didn't have to get off our butts to get a drink if we didn't want to. Servers were constantly circulating, and we were just in the regular section. Cleudy at the beach bar was so friendly, and Felix (who was everywhere it seemed) made the best espresso martini. About Tao Cat, which seems to get a lot of negative feedback was great. We went twice and just ordered appetizers and sushi, all were fantastic. Breakfast at BLoved is fabulous with an a la carte menu which has something for everyone. As for the Catalonia executives who were visiting during our stay. Sadly they commandeered the attention of the staff at BLoved for breakfast to the detriment of the guests. Clearly, the staff had been instructed to give them the best service. If the executives had been paying attention, they would have been aware of this. On that particular day, we waited at least 30 min for muesli and avocado toast for breakfast, whereas the executives received their smoked salmon eggs Benedict (which was not on the menu for anyone else) within minutes. In my opinion, they would have been better off in a board room with their own servers, because paying guests should not be placed below them in service. In summary, it's a lovely hotel, just don't pay too much for your trip and don't go with high expectations as to room amenities as you will be disappointed.

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“Don't waste your money”

When you arrive they say welcome to paradise and it is till you go in the rooms .we had to move 3 times things not working fridge .tv .toilet blocked they took half the ceiling away to fix the air con After 3 days of packing and unpacking they offered us a premium room .but we declined as so many … more

When you arrive they say welcome to paradise and it is till you go in the rooms .we had to move 3 times things not working fridge .tv .toilet blocked they took half the ceiling away to fix the air con After 3 days of packing and unpacking they offered us a premium room .but we declined as so many people said they payed for premium and it was no betterI was called a liar by the maintenance man who argued the fridge was working when it wasn't. The toilets by the sportsbar dirty and blocked see photos . Receptionist Richardson so rude laughs at you and would rather be any where but behind reception. TUI rep not allowed in the hotel .Tui you realy need to check how your guests are being treated .everything was fine except the rooms if you speak Spanish and French all good English forget it .If you leave a review on the hotel site they will apologise but if you scroll done that's all they do there not bothered this is 2x3 star for the rooms

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“Not as expected or advertised”

Not as expected We paid for Privledged and did not receive anything extra worth paying for. The room was advertised as having hammocks for relaxing, yet we only had 2 regular loungers and 2 chairs. Although overall the room was good, always clean and enough amenities. They advertised seclude… more

Not as expected We paid for Privledged and did not receive anything extra worth paying for. The room was advertised as having hammocks for relaxing, yet we only had 2 regular loungers and 2 chairs. Although overall the room was good, always clean and enough amenities. They advertised secluded private area on beach, which is fine but the beds are sandwiched in and no palapas We had hoped by paying for Privileged we would have late check out as we fly late tonight but are put out of our room at noon for a 8pm flight. The main desk said no availability. Yesterday the beach was like vacationing on the 401 as we watched a tractor and front end loader work in front of us for most of the day. The staff does work hard to keep this beach clean but it is at a lost effort. I did not pay to lay on the beach and watch equipment back and forth. The sea grass on the beach is disgusting, we did not even go in the water at the beach due to the nasty water conditions I am disappointed as we had such high hopes for this vacation

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