Hard Rock Hotel & Casino Punta Cana - All Inclusive

“Amazing Butler at Hard Rock Punta Cana. Amazing resort.”

This place is huge. We went with friends with a Hall of Fame membership and what a huge luxury. Brayner was our butler and he was amazing. He made all of our reservations for dinner for our party of 12, Spa reservations, Pool chair reservations, and show reservations. Made sure arrival and depa… more

This place is huge. We went with friends with a Hall of Fame membership and what a huge luxury. Brayner was our butler and he was amazing. He made all of our reservations for dinner for our party of 12, Spa reservations, Pool chair reservations, and show reservations. Made sure arrival and departure was smooth for all of us. We were wishing one of the pools weren't out of a certain liquor and he brought us a bottle personally. I asked him where I could find some shrimp and next thing you know we had five plates of shrimp brought to us. I have never been so spoiled in my entire life. He was sooooo good at his job. He even took pictures with us at the end. Oh, he's nice to look at too!! LOL. The food was delicious and the service was phenomenal. Went to several services at the spa and they were just perfect. I highly recommend this resort and the Hall of Fame membership level.

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“Amazing”

Fantastic time. Beautiful resort, beautiful rooms great food wonderful staff. Looking forward to returning. Great entertainment pools were wonderful. Excellent drinks. Just a great time overall. Thanks shout out to the following amazing staff: Sammy and Jhanna butlers. Scoobie at the pool. Mi… more

Fantastic time. Beautiful resort, beautiful rooms great food wonderful staff. Looking forward to returning. Great entertainment pools were wonderful. Excellent drinks. Just a great time overall. Thanks shout out to the following amazing staff: Sammy and Jhanna butlers. Scoobie at the pool. Miguel in mini bar 5A. Monica with blue hair activities. Pool servers Roberto and Dora along with carlito in room service all contributed to making our trip amazing!

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“Honest Review”

I dont normally write reviews, but thought that I should for this one. My husband and I just got back on Friday, and stayed at this resort for a week. Its not bad, but as members, its not the nicest Hard Rock we have stayed at. I'll start with my favorite things about the resort. Spa! I ha… more

I dont normally write reviews, but thought that I should for this one. My husband and I just got back on Friday, and stayed at this resort for a week. Its not bad, but as members, its not the nicest Hard Rock we have stayed at. I'll start with my favorite things about the resort. Spa! I had a facial and a hot stone massage. Best massage Ive ever had! The only negative I will say, is that the sitting room is right off the massage rooms. Both days I was at the spa, two different groups of men were extremely loud and you could hear them through the rooms, which was a disruption to the service. Beach- Beautiful beach, always easy to find a chair. My husband and I spent 90% of our time at the beach relaxing. There are definitely more servers at the beach than the pools. You also have to walk to the pool area to get towels. Room-very nice. AC worked great and we had no complaints other than having to ask a couple of times to restock the fridge Pools- Main pool was under construction, but there were so many pools that it didn't matter, the beach is also right in front of main pool. My favorite pool was the adult pool ( Eden) and the Moon pool. This resort did not have the same amount of servers walking around to take drink and food orders that the other Hard Rocks I've been to has had. My husband had to get out and go order food or get drinks several times. The lazy river was low on water ( not even covering the filters) and pretty lack luster. Could be updated, but definatley filled up. The legendary members only pool was so full of people, that it didn't seem like anything special, so we went to more private, less busy pools WaterPark- the slides were fun, but the ones opened were outdated. One slide is under construction, and the stairs leading up to the top of the slides were outdated, a lot of trash around them, and dangerous in my opinion. The one section that is under construction only had a tarp blocking it, and it had come undone, at any time, any kid could have walked through it and fallen. This was not watched or monitored by anyone. There was just the one life guard at the very top Buildings- The main building was really nice and true to Hard Rock style. Most exteriors of the buildings seemed dated and in need of small repairs. With the size of the resort property, Im sure there is always something to be done or needed, but didn't seem like they had enough people to work on what was needing to be worked on. Food- The food was good for the most part. Had several of the same restaurants that other Hard Rocks have. My favorite was the Ipanema ( Brazilian steak house). The hands down worst was the Market. My husband and I went there our first night for dinner since we had just got in, and it was terrible. We both took one bite of our food. ( buffet style). I couldn't even eat mine. I politely disagarded it, and we left and went down the hall to get a hamburger. Im not sure how breakfast or lunch were, we never went back. Down by the beach, there are mostly food trucks that serve chicken tenders, French fries and other fried food. There was one food truck that was grilling, but if you didn't get there in time, they just had food covered and it was cold. Staff- were friendly and great!! LEGENDARY SALES are OUT OF CONTROL. This is coming from a HOF member. We got talked into going to the breakfast, just to "update us on our membership". and we were hounded by 4 different people during our time to update our membership, and they would not take NO for an answer until we got mad and were going to walk out of the door. We understand its their jobs, but it turns to harassment at some point, and a really quick way to make guest not want to come back. This also happened to my sister at Cabo Hard Rock. To me, this needs to be something that if someone is interested in, they can come to a staff member, not be chased down, or not allowed to leave because they won't take no for an answer. This alone makes me not want to share my benefits with friends or family. Overall, I give this resort 3 out 5

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