Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

“Great place overall”

Great place, great food super service, second time here and will be coming back again. Look for Yeny at the Plaza , Heidy and Jocker at the ULC Snorkelling right at the ULC is awesome just about 30 feet from the beach with a nice coral rock and plenty of fish. We just love this place at 45 mi… more

Great place, great food super service, second time here and will be coming back again. Look for Yeny at the Plaza , Heidy and Jocker at the ULC Snorkelling right at the ULC is awesome just about 30 feet from the beach with a nice coral rock and plenty of fish. We just love this place at 45 minutes from the airport. Look for Rene if you are looking for any excursions

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“You Get What You Pay For”

We paid $800 for 4 nights for a family of 4 in their family suite. We should have known then that this was a budget resort. You really do get what you pay for. The buffet restaurants were very dirty and the food did not look appetizing so I would recommend eating from the omelet station or the past… more

We paid $800 for 4 nights for a family of 4 in their family suite. We should have known then that this was a budget resort. You really do get what you pay for. The buffet restaurants were very dirty and the food did not look appetizing so I would recommend eating from the omelet station or the pastries, everything else looked like it had been left out for days. The wait staff at the buffet could care less about your drink order or if you need silverware or napkins. We left our room every day at 9am put the sign out that we wanted it cleaned and would come back around 3pm and it still wasn’t serviced. Out of the 5 days we were there it was serviced 1 time! Our sliding door for the family suite was broken, they did fix it the next day. The water was so hot in the bathroom my skin was burnt off my fingers. There was rust and mildew on the frame of the bathroom door and the floors were very dirty. Lights weren’t working in the bathroom over the sink. The saving grace to this resort was the pool, never did we have to fight to get a lounge chair. We pretty much had the pool to ourselves. Our girls also really loved the kids water park, it was like they had their own slide and water area to themselves. The a la carte restaurants made the experience better, our favorite was the Mediterranean restaurant. The kids activities at night were interesting but our girls loved them. The lobby bar was a hit or miss when it came to service. Overall, if you’re okay with a below average room and buffet but a good pool and dinner experience this is the resort for you.

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“Grand (average) Sirenis - Poor staff - not recommended”

Grand Sirens Punta Cana (Uvero Alto) The hotel is a bit dated and needs a refurb. I would rate it a 3 1/2 * and wouldn’t recommend it Pros The first room we were given was a double in block 16, as soon as we walked it it had a strong damp smell, the floor and walls were wet with condensation/mo… more

Grand Sirens Punta Cana (Uvero Alto) The hotel is a bit dated and needs a refurb. I would rate it a 3 1/2 * and wouldn’t recommend it Pros The first room we were given was a double in block 16, as soon as we walked it it had a strong damp smell, the floor and walls were wet with condensation/moisture, there was black mould on the walls, I had to go to reception and ask for another room as this wasn’t acceptable (we had our 4 year old grand daughter staying in our room with us), we were offered a 2 bed family suite in block 39 which was nicer and had no damp smell (had stains on the headboard and peeling paint on the walls & ceiling. The beach is nice and has a couple of independent bar/restaurants nearby (one to the left & one to the right). The pool area has a great part that is ideal for smaller children as it slopes so you can just walk in. There was inflatable slides / assault course in the deeper pool area which was good fun, also had small pedal boats for the kids every few days. There is always somewhere to get food throughout the day, BBQ area at the beach, poolside restaurant, 2 buffet restaurants, 6 al-a-carte restaurants, snack van near the open theatre/fish pond, sports bar (didn’t eat here), coffee shop. Good size waterpark. The French al-a-carte was cool and peaceful, food was really nice too. The lobby bar was nice and usually had enough staff to serve you within a reasonable time, the drinks at the cocktail bar side was nice. Cons The main issue with the hotel is the staff, they are miserable and walk around as if they don’t want to be there, we only found 2 or 3 staff members that were very good and attentive. The buffet restaurants don’t have enough staff, tables were left with used plates and food, if a table was cleared it wasn’t made back up with new cutlery/glasses/mats etc. You almost always had to ask for a glasses/cups/cutlery. The chairs were dirty too, lots had bird droppings on them due to doors being left open and birds flying around. (in the Macao) My daughter asked a staff member at the bar inside for 2 lemonades for our grandkids and he shouted “which one” to my daughter, she replied “Sprite please”, he then snatched the 2 plastic bottles out of her hands. This was reported to one of the managers who was walking around the restaurant but as far as I can tell nothing was done. The al-a-carte’s – only 1 had decent aircon, the rest were extremely warm and was unpleasant to eat in, the Japanese had no aircon and was unbearable. The Italian was ok. The Brazilian was a joke, wasn’t too warm but staff were shocking, we were sat down for 20 minutes and had to ask for some water, we ordered some drinks and it was another 25 minutes before we got them, we had been there about 40 minutes before they came around with any of the meats and these were mainly sausages and chicken wings, it was another 15-20 minutes before some steak came. We ended up walking out about 90 minutes after we arrived as we had only had 1 drink and not much to eat and went to the buffet restaurant. While we were waiting for our drinks and the meat 3 of the staff were just stood talking to each other and on their phones. The Route 66 diner was ok, food was ok, staff were ok. The Mediterranean was ok. The steakhouse (poolside restaurant) was unbearably hot through the day, it was still warm at night, the steaks were tough, chewy and fatty. (better steak in the French) Pool bar(s) – these were too small for the size of the pool & hotel guests, there was usually just 1 staff member serving (2 at the weekend due to locals coming to the hotel), the bar was almost unusable at the weekend as locals would get their drinks and sit on the seats at the bar so you had to push your way through. Bear in mind this is advertised as a family hotel and at the weekend it was like an adults only 18-30 pool bar. Entertainment – the main theatre, a lot of the chairs were damages or broken, it was usually very warm (roof fans were on too), there are large pillars that block your view, the bar was about 30 meters away and the drinks were poor (I asked for a Smirnoff and coke, he poured it from a Smirnoff bottle but it was definitely not Smirnoff), the shows were average apart from the Michael Jackson & Mr & Mrs Sirenis shows. The waterpark is located at the front of the hotel and is a decent walk to get there, there are 3 sections to it, 1 large, 1 medium, 1 small. The medium one had 1 lifeguard sat on a chair about 20 meters away so had no control of the kids on it resulting in kids going down the slides and sliding in to other kids at the bottom, the large slides were not very safe either, I used them once and ended up with friction burns on my arms and legs. The hotel location isn’t good, Uvero Alto area is north of Punta Cana as isn’t really near anything, if you do the Saona Island trip you have a 2 hour transfer just to get to the area where the boats are, its almost an hour transfer from the airport too. Overall – the staff was very bad, the food and drink was hit and miss (more miss), the bars were not very good, the location was out of the way (beach was nice), the rooms are hit and miss, the entertainment was average. Location 3 out of 5 Food/drink 3 out of 5 Staff 1 out of 5 Pools 3 out of 5 Rooms 3 out of 5 Beach 4 out of 5 Entertainment 3 out of 5

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