Club At Grand Paradise Hotel

“Diamond Club at Royalton Splash Restort Punta Cana”

My partner and I came to Royalton Splash Punta Cana not knowing what to expect in our first visit to Dominican Republic. Well... it was absolutely spectacular! Our butler Jhoenmy was very welcoming and helped us with everything and anything. The Diamond club alone is worth it for the service Jhoenm… more

My partner and I came to Royalton Splash Punta Cana not knowing what to expect in our first visit to Dominican Republic. Well... it was absolutely spectacular! Our butler Jhoenmy was very welcoming and helped us with everything and anything. The Diamond club alone is worth it for the service Jhoenmy Jose provides alone! We did not have to worry about anything we had full support and solutions to any queries. It is people like Jhoenmy that make a holiday that extra bit special! We also loved the casino, the staff there were so nice. We loved playing Roulette in particular, they also have black jack and plenty of slot machines as well as electronic roulette if you prefer the time to sit there and bet as much as your heart desires! The waitress who brought us our drinks in the casino was on point, she made sure we had plenty of drink and when we was running low she came over to ask if we wanted more. Even when we visited the next night she remembered what we like to drink, and when you win the staff celebrate with you and have a good laugh. The amnemities here are fantastic. I would also like to add that as a picky eater, the buffet has plentiful options to cater for everyone. My partner enjoyed the sushi bar and I had the best burger at the steakhouse. The water park was great, and we spent a lot of our time in the diamond pool being well looked after by Pool Butler Jose. He is such a hard worker and deserves recognition for his hard work. Thanks to all the Royalton Staff at Punta Cana, you helped me provide the holiday of a life time for my partner and I. The room we got was amazing, very spacious and the rain fall shower was just the cherry on top, after our first night Jhoenmy met up with us and made sure everything was up to standards and when I pointed out a few issues he made sure it got sorted and by the time we walked back to the room after lunch the person was in the room fixing it! Thank you very much to all the hard working staff that makes this resort once in a lifetime dream come true! We'll be sure to visit again in the near future! When walking between the two resorts, there are plenty of beautiful wildlife! Just make sure to look out for the iguanas! They blend in very well! The turtles love to poke their little heads out to have a nosey at people walking by.

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“A good stay”

Only stayed overnight just to see the property, booked a diamond club suite and was given 3rd floor on bldg 29 with a great view of the waterpark. We also had Johnny our butler who showed us around and got in touch with us via whatsapp The Water park is nice, organised and safe. Room was spacious a… more

Only stayed overnight just to see the property, booked a diamond club suite and was given 3rd floor on bldg 29 with a great view of the waterpark. We also had Johnny our butler who showed us around and got in touch with us via whatsapp The Water park is nice, organised and safe. Room was spacious and clean. We spent most of our time in the Royalton Punta Cana side as it was only a short walk and we like the Diamond club us there's a special section by the beach and the service was great! The beach were our favourite as the water was beautiful, sand was pristine and we caught the sunrise and was amazing.

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“Overall really nice trip!”

My review is extremely delayed, but I finally got around to posting since we are considering returning. The reasons for giving 4 stars instead of 5 are: 1. Our first room had an electricity issue our first night. We were just finishing unpacking and starting to relax and the power went out. It see… more

My review is extremely delayed, but I finally got around to posting since we are considering returning. The reasons for giving 4 stars instead of 5 are: 1. Our first room had an electricity issue our first night. We were just finishing unpacking and starting to relax and the power went out. It seemingly only impacted our room! We contacted the butler and he sent someone. They tinkered in the breaker box and told us we were good to go. Then the lights went out again a few minutes later!!! We had to pack everything up and move around the corner to a new room. Our butler helped us and it was fine, but annoying and not a good first impression. 2. I have Celiac Disease and the staff is NOT very knowledgeable about gluten. I received a paper from our butler that said I could not eat gluten or dairy. I'm not sure if their cheese has gluten or if they just have one blanketed allergy statement or WHAT, but I can (and prefer to) eat cheese lol. 3. The big slides were closed for construction during our stay and we had no idea until we got there. 4. The bartenders stir the drinks that contain soda, so they are BEYOND FLAT. I didn't realize this until our stay was almost over or I would have asked them not to...just not sure if they would have listened or understood. The GOOD: 1. Our butler, Luis, was very friendly and our 8 year old son really enjoyed chatting with him. He was always responsive and even answered us when he wasn't at work! 2. Beans: my husband loved the coffee options and my son loved the ice cream! 3. The access to both resorts is a definite benefit. The Punta Cana side is definitely nicer, but for the cost savings, it is worth booking Splash with Diamond Club and taking advantage of everything on both sides.

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“Very disappointed in this hotel!!”

We opted to stay in this hotel due to previous recommendations.. we now wished we hadn’t! The food in the buffet restaurants was usually cold and of limited choice, we continually had an issue with our door (we could not gain access multiple times) which meant going to reception to Que for an age j… more

We opted to stay in this hotel due to previous recommendations.. we now wished we hadn’t! The food in the buffet restaurants was usually cold and of limited choice, we continually had an issue with our door (we could not gain access multiple times) which meant going to reception to Que for an age just to get it sorted, this happened quite a lot and took up a lot of our time! The mini bar in the room was not restocked for 3 days, I did complain about this to no avail, I had to state that a family member was ill so needed fresh water just to get them to fill the fridge up! I can’t believe this is an autograph stated hotel! I have stayed in 3 star which were much better!

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