Bahia Principe Luxury Esmeralda

“Best trip ever!”

Best trip ever!! We went here for a girls trip before Christmas and we had the BEST TIME. Shoutout to the amazing entertainment staff (Hector, Jose, Mauro, Miguel, Ang, Extania, Ezequiel, santos, Charlie, Warderson and Bubalu) who made the trip so much fun!! The servers at the buffets and restauran… more

Best trip ever!! We went here for a girls trip before Christmas and we had the BEST TIME. Shoutout to the amazing entertainment staff (Hector, Jose, Mauro, Miguel, Ang, Extania, Ezequiel, santos, Charlie, Warderson and Bubalu) who made the trip so much fun!! The servers at the buffets and restaurants were awesome. The bartenders at the sports bar and the pool bar were great and even the pool staff was great! We will be back!

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“Deserving 5 Star rating - Amazing Mixed drinks”

This resort deserves a 5 star rating but like any resort , they do have areas that can be improved upon. In general this resort far exceeded my expectations. The good: 1. This resort has a tremendous lay-out, the Esmeralda is self contained and everything is close, this includes restaurants, the… more

This resort deserves a 5 star rating but like any resort , they do have areas that can be improved upon. In general this resort far exceeded my expectations. The good: 1. This resort has a tremendous lay-out, the Esmeralda is self contained and everything is close, this includes restaurants, the ocean and of course rooms. The resort is massive, but you don't need to venture to other areas if you don't wish to. 2. Service was top notch, a little spotty in buffet but in fairness, the buffet is very busy. Employees seem happy and go the extra mile, much better than many Mexico experiences. 3. Drinks - I'm not a mixed drink guy, mainly due to drinks being thrown together, however this place serves amazing drinks, they take the time to do it right. There are exceptions, especially around the pools but in general amazing mixed drinks....you have to try the signature drinks in the ala carte restaurants.... outstanding. 4. Beach is special, great swimming and beautiful soft sand, no stones or rocks. Beach is very busy for obvious reasons. 5. Pools - perfect temp and set-up. Pool bar service is well above average. 6. Birds, Somehow they have fixed the bird problem I have seen at many resorts, only pigeons flying around, no other annoying birds other than a couple black birds. 7. Grounds - beautiful and well maintained. 8. Maintenance - perfect, had a couple small issues and fixed promptly. 9. Check in - very efficient, staff well trained and accommodating. 10 Food - very good, buffet excellent and ala carte well above average. No complaints at all. 11. Gift shop - I'm mentioning this only because most gift shops are a rip-off. Many items here are reasonable, it's worth a trip to the village area where the other lobbies are located. Requires improvement: 1. Noise - The entertainment venue is very close to rooms, if your in the 9400 building you will not sleep before 11. There is no reason to blast the music as loud as they do, not to mention club level volume for the kids music in the early evening. The guy who MC's screams at the top of his lungs, it is awful. This resort is well layed out and beautiful, but they missed the mark on this one. They need to reduce the volume level, this is easy to do and would help a little. 2. Pool deck cleanliness - pretty good but could be better, I noticed the same debris for a couple days in a row. That's it, keep up the great work Esmeralda, I'll be back.

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“Great holiday”

Had a great time over Christmas and New Year.The hotel went to alot of trouble to make this as special as could be lots of treats and special dinners on Christmas Eve and New Year's Eve .All staff worked really hard always smiling and making sure everyone was OK. Food was great especially using al… more

Had a great time over Christmas and New Year.The hotel went to alot of trouble to make this as special as could be lots of treats and special dinners on Christmas Eve and New Year's Eve .All staff worked really hard always smiling and making sure everyone was OK. Food was great especially using all the different a la carte restaurants.A very special thank you to Alfredo our cortege he was absolutely brilliant couldn't do enough for us very helpful always smiling he definitely needs recognition. Only negative I would say is they have two pool the fun pool and a quieter pool.The music was so loud you could hear it booming away at the quieter pool we spent half a day round this pool you couldn't have a conversation as you couldn't hear people talk.i get it's a fun pool but the music needs to go down a notch or two.

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“3 Stars at best”

We booked this trip with family and friends based on the recent renovations and some excellent reviews. Although we had a nice time, this is NOT a five star resort and I feel it's important to give what I think to be an honest review for others to consider. (1) Check in - After transferring by tro… more

We booked this trip with family and friends based on the recent renovations and some excellent reviews. Although we had a nice time, this is NOT a five star resort and I feel it's important to give what I think to be an honest review for others to consider. (1) Check in - After transferring by trolley from another resort, it was relatively smooth. Buildings do not have elevators and are not accessible or easy (2) Rooms are renovated but the bathrooms are still not ideal and mold in showers. Cleaning staff was generally good for us but some people we travelled with did not have their rooms cleaned a couple of days. (3) Hallways are not updated - the floors and stairs are not cleaned well and we felt like we were in a low budget motel until we entered our rooms. The cleaning staff came at 8AM and spoke loudly before cleaning and woke us all up EVERY morning. They also kept the utility rooms open all day for all to see which was very unappealing. I have never seen that at any hotel and is not acceptable. (4) Pools were generally nice but not heated at all and quite cold. Given the heat this was not a big issue on this trip. The outdoor grounds and vegetation are well kept and very lovely. The resort is really nice at night (5) Restaurants - Buffets displayed almost the same food for all meals. Staff were extremely unhelpful and had to be asked 3-4 times for water, coffee and cutlery. This appeared to be a huge imposition to them and most of them unfortunately did not have enough command of English to provide basic requests and did not seem to really care. Speciality restaurant service and food likewise quite average. (6) Entertainment - Minimal (7) Service - More than anything this was the biggest concern. Language was a challenge but it was more the extremely abysmal attitude that was lacking. Too many staff really did not want to help and were bothered by basic requests. We had an experience at the front desk where we were hoping someone could help us with our reservations and the woman (I will email the resort her name) was combative and nasty and couldn't understand why we were bothering her. Someone else really tried to help which was appreciated but really made a big mess of things with the best of intentions. In summary, if you are looking for a 3 star experience with average food, accommodations and service, feel free to try this place out. Just keep your expectations low. Under no circumstances should you think this is a luxury or 5 star experience and make sure to pay accordingly

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