Bahia Principe Grand Turquesa

“Disappointed”

Well I am not sure where to start. When we arrived check in went smoothly. We went to our room, and to be honest it was bad. Full of mosquitoes, dark gloomy with a light that turned on and off, with a broken shade. We went for showers and I went in last. I was getting dry and said to my husband tha… more

Well I am not sure where to start. When we arrived check in went smoothly. We went to our room, and to be honest it was bad. Full of mosquitoes, dark gloomy with a light that turned on and off, with a broken shade. We went for showers and I went in last. I was getting dry and said to my husband that it sounded like the shower had turned on. My husband went to turn it off and found water gushing through the ceiling. To cut a long story short we were moved to another room with a wet room that was better but not brilliant. We had to use the Punta Cana buffet which was better than the Bavaro, as it could be smelly. Breakfast was not too bad to be honest. I liked the omlets which were freshly made, and the fruit was nice. You could usually find something to eat. The speciality resturants were nice. The only trouble was most of our group of 17 had upset stomaches at some time or another during the week. The grounds are kept beautifully. The swimming pools are nice ,although my husband cut his leg on a jagged edge on a wall by a pool. The Beach is lovely, although there is seaweed, but you can't blame a hotel for that, as you can't blame them either for the mosquitos, but some of group did have a big problem with them, so you need to go well armed against them. Staff are generally helpful. One thing that has made me very angry is I bought what I thought was 2 small fridge magnets, that sell for 4 dollars each, and a pair of earings , and was told that I could have it for 20 dollars. When I got home I had the 2 magnets no earrings. Disgusting behaviour. Common con men come to mind. Why do the allow people that over charge any way to run shops within their hotel like this. This could be a lovely holiday resort if they worked on things.

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“Poor room conditions and availability to solve problems”

Beware of the cleanliness of the rooms, the smell coming from the rooms, especially for those with asthma, there should be information about this when booking. Improving the condition of the room in general is extremely important, as there were bugs in the room and one of the days it wasn't cleaned… more

Beware of the cleanliness of the rooms, the smell coming from the rooms, especially for those with asthma, there should be information about this when booking. Improving the condition of the room in general is extremely important, as there were bugs in the room and one of the days it wasn't cleaned. Television did not work. The safe didn't work, nor did the hairdryer in the bathroom. Precarious conditions and no desire to resolve them. The room cards were always disconnecting. There was a situation at 2 a.m. when the card wouldn't work, and we had to go to the lobby three times that night because the system was down and they couldn't fix it. We were out of the apartment for an hour waiting for them to sort it out. Otherwise, the entertainment was very good, especially in the swimming pool, with the animator “Marmelada” being spectacular.

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