Bahia Principe Grand Aquamarine - Adults Only

“Wonderful!”

Incredible vacation with excellent service. Beach and pools were beautiful with amazing weather. The staff at this hotel could not have been more welcoming and available to assist. Antonio in the lobby is the nicest person with an incredible memory and a master at customer service.

“A beautiful Christmas and New year holiday ”

Myself & my partner spent 2 glorious weeks here from 20th December-3rd January & it was amazing The hotel was spotless, always being cleaned honestly we couldn't fault that part Our room was cleaned every day, it was huge too, 2 small double beds but perfect for us Fresh towels every day, if ther… more

Myself & my partner spent 2 glorious weeks here from 20th December-3rd January & it was amazing The hotel was spotless, always being cleaned honestly we couldn't fault that part Our room was cleaned every day, it was huge too, 2 small double beds but perfect for us Fresh towels every day, if there's 1 thing inked us, it was the 'trickle of water' from the shower, & that's it exactly what it was, no water pressure whatsoever very frustrating when all you wanted after a day of being covered in sun tan oils & sweat & could never feel clean but we managed The grounds, spotless, always the groundsmen sweeping, cutting doing what they do Pool service 💯 we loke to move about so got our own drinks most of the time, shout out to Ruddi, he reserved us a bed every morning, he's a legend in our eyes, Ramon, towel guy, so smiley ☺️ just adorable Pool staff....fantastic banter with my partner soon as they saw him the 'Coco loco' was being made 😂 they called him 'Coco crazy' by the end of the trip excellent service by them Á la Carte...we did Limbo & Portifino, no complaints 👌 everything was spot on, but, we're not that sort of people, happy with the buffet as I'm a extremely fussy eater & found they were a waste of time for is personally Christmas was amazing 👏 shout out to everyone who made it magical, no complaints NEW YEARS EVE....☹️ sorry but it wasn't for me food wise....not only am I a fussy eater, I'm also vegetarian I also don't eat fish & it seemed that was my only choice, yes there was bits of salad dotted about but not enough to garner a plate of food so I sat there with nothing in front of me, I felt extremely disappointed we travelled from the UK 🇬🇧 so this holiday cost us a lot of money to have no choice of food on a special night.......no I didn't say anything before you ask, I'm not like that type of person, just stating it on here for any future travellers like 'me', just be prepared, an excellent set up don't get me wrong the way all the food was presented was amazing, I work in catering & took loads of photos to show my manager when I return to work on Monday, the attention to detail was outstanding. Mozzies= We got savaged, but in the hotels defence we'd 4 days of horrendous rain & thunderstorms from we arrived & the humidity was stifling, perfect breeding ground for them, my bites got badly infected to the point that I struggled to walk, I treated myself with antihistamines & antiseptic creams but really needed antibiotics, I managed though & back home now my healing can begin All that aside, it was wonderful ( yes I know hard to believe from this review) but I'm from a generation that just 'gets on with it, it is what it is & we're we're we chose' so you make the most of it 😊 Would we return absolutely....if we could be guaranteed no mosquitoes 😂 Do I recommend this hotel....absolutely 🤔 Oh entertainment guys were amazing 👏 can't forget them Also the adorable kitties 😸 & kittens around the complex please bring them food, I fed them from the buffet, salmon, chicken, beef, I wasn't eating it, it was paid for, so they got it 😅 Go here & have a fabulous time, sorry to anyone I missed Dave & Rosh room 69307

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“Disappointing Stay: Poor Service, Subpar Food & Drink, and Uncontrolled Mosquitoes Leading to Costly Hospitalisation”

We returned to the UK from a 2 week holiday 21st Dec 2024, and I can honestly say I have never been more glad to be home. After visiting Bahia Principe Luxury Si'an Khan in Mexico April 2024 and absolutely loving it, we cannot say how disappointing this experience was. Clearly, the high standard… more

We returned to the UK from a 2 week holiday 21st Dec 2024, and I can honestly say I have never been more glad to be home. After visiting Bahia Principe Luxury Si'an Khan in Mexico April 2024 and absolutely loving it, we cannot say how disappointing this experience was. Clearly, the high standards of customer experience are not mirrored throughout the Bahia resorts. The resort itself is nicely laid out. There's a great choice of restaurants and bars, but if you want decent quality food and drinks, it's generally subpar. With the exceptìn of Yurta, Limbo, Las Olas (Brazilian Grill) main bar & the coffee shop, prepare to be disappointed as we were. The food in the main restaurant and beach restaurant was just repeated constantly and very luttle imagination. We found the staff with the exception of the aforementioned generally miserable and very unhelpful, that is, unless you tip for everything. We tip and are usually very generous, but when you only get good service after tipping, we refuse to. The standard of the rooms was pretty good, although cleanliness and attention to detail maintenance wise was not great. We upgraded to a swim up. The swim up pool was not the cleanest, and when they cut the grass, it went in the pool. No cold water quite a few times, but this appears to be a regular complaint with guests, and the hotel doesn't seem bothered. The music round the main pool was during the day was like Clubland and was so loud it carried up to our swim up. Hey, I love music but not so loud you can't relax. The biggest issue for us was the ridiculous and uncontrolled level of Mosquito's throughout the resort. There is absolutely no attempt by the hotel to contain them. It was only after I was hospitalised that we saw any action, despite asking for the room to be sprayed numerous times. After being bitten numerous times, I developed a severe allergic reaction, which resulted in 2 nights in the hospital at a cost of $5,500 for 2 nights!!! The hotel was aware of my Hospitalisation but made not attempt to check if we were okay or see if there was anything we needed. My husband who rarely gets bitten was also bitten too. I did try to contact the hotel to formally complain by email but they seem to make it very difficult - perhaps so they don't receive complaints like this.

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