Bahia Principe Grand Aquamarine - Adults Only

“Such a great AI.”

The room was always clean! However the AC/fan very noisy unable to sleep last night. Reported it on our departure. Also AC would not let it go below 19.5c which was not cool enough for us. The people of the entertainment team were awesome! So much fun! Ruddy at the pool was so helpful and kind! Ke… more

The room was always clean! However the AC/fan very noisy unable to sleep last night. Reported it on our departure. Also AC would not let it go below 19.5c which was not cool enough for us. The people of the entertainment team were awesome! So much fun! Ruddy at the pool was so helpful and kind! Kerlin and Nono of the buffet were wonderful and so sweet! We had an excellent time and will definitely return to the Ámbar!

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“What an anniversary!!!”

We have been to this resort many times and have never been, in any way, disappointed. That said, this visit was over and above our best experience. My wife and I were celebrating 40 years of marriage and from the moment we arrived to the moment we left, this experience was magical. The resort is be… more

We have been to this resort many times and have never been, in any way, disappointed. That said, this visit was over and above our best experience. My wife and I were celebrating 40 years of marriage and from the moment we arrived to the moment we left, this experience was magical. The resort is beautiful, but it is the staff who really make it special. The food is amazing and you would not be disappointed eating in the buffet for every meal. Having said that the Al a carte restaurants offer an amazing culinary experience. Try it, you won't be disappointed. Special thanks to Adriel, Juan Carlos, Ysial, Ela, Luisa, Miguel, Saony, Hector, Jesus, Rosemaris, Santa, Yuri, and our maid who's name I can only remember the first part of, Banya.

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“Great Resort- don't sweat the small stuff”

Trip Details - Bahia Principe Ambar - Oct 2 to Oct 7th I have to say Maria from the front desk was incredible! Entertainment 10/10 The poolside service and entertainment was amazing. All of the guys and girls who wore blue shirts were amazing. I had interactions with each one and It was awesome.… more

Trip Details - Bahia Principe Ambar - Oct 2 to Oct 7th I have to say Maria from the front desk was incredible! Entertainment 10/10 The poolside service and entertainment was amazing. All of the guys and girls who wore blue shirts were amazing. I had interactions with each one and It was awesome. If you want to be involved you can be. Restaurants 7/10 MEAT - SteakHouse - good chocolate brownie for dessert was probably the best dessert we had on our trip! worth ordering! The grilled meat platter was a great idea but the meat was over cooked. Italian - Good - It was probably the sleeper restaurant. I was not expecting much but the service was amazing! Gourmet - Poor service - food not very good. Prime rib asked for medium well and it came well done. Our waiter was friendly but he was not very attentive to our table. We went 30 mins without wine and at a certain point we decided to leave without finishing our meal Mongolian - Excellent - This was the best restaurant there. Worth booking. You gather your ingredients and then they cook it for you. Great concept. Mediterranean - Excellent service - Excellent food. Same meal as Gourmet, it was done to perfection. The snapper was overcooked but had very good flavor combinations. Yumi, our waitress was incredible! Excellent - Maria Garcia Entertainment staff Room 3/10 Problem with the A/C The AC was not working when we checked in our room. We called for a technician and they said one was on the way. An hour later we went to dinner, we could not wait around any longer. The next day we called a technician again and they came and were able to fix the seal on the backdoor which controls whether or not the A/C comes on. So we went to bed and woke up to a flood in our room. So we had to call a technician again. He came back and fixed it so we went about our day. When we came back to the room it was flooded again. Guest Services then left a note saying they will upgrade us to a swim up room but it was our last night so the upgrade was from 7pm the night before we left until check out. That being said, things happen that are outside of your control at times, its how you react that makes a world of difference, After not getting too far with the concierge after the room flooded, I happened to run into Maria who assisted us at the front desk. She politely asked us how our stay was going and I explained the situation. She looked at me in disbelief and told me to give her 10 minutes. I went back to the room and within 5 minutes she was there and was on the phone getting things done. She completely turned a bad situation into not that big of a deal in the grand scheme of things. She was attentive and relentless when it came to getting things done the right way. I want to thank her personally as this made a world of difference in our stay. She works around the clock to ensure her guests have a wonderful time. She deserves a raise!! Roach in the Room and no one cleaned it up after 3 days On the first day after we were done at the pool we went back to the room and I happened to see a roach in the room and I killed and left it on the floor for the cleaning lady to see. Three days later it was still there. I did not ask the cleaning staff to remove it as if they came into our room and "cleaned" they should have been able to see it as it was in the middle of the floor. That was a bit disappointing. Slow Drain in the room So after they moved us to the swim up room because of the three times the room flooded, we encountered a slow drain in the bathroom sink. At this point, we did not even report it because it was not worth it. We could deal with it for one night. All that being said if you are spending a lot of time in the room you are doing it wrong!

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“Not a quiet place any more”

We’ve been going here for years but just had our last visit. At night they’ve started to have parties at the pool as well as the lobby until 11pm with excessively loud music, we could even hear everything the DJ was saying. I’ve never hear such a disturbance before right beside the rooms. They hav… more

We’ve been going here for years but just had our last visit. At night they’ve started to have parties at the pool as well as the lobby until 11pm with excessively loud music, we could even hear everything the DJ was saying. I’ve never hear such a disturbance before right beside the rooms. They have a main entertainment area which this should have been at. If I want club music and screaming at night I’ll go to the club. We brought 5 other couples here and unfortunately will be our last visit. Off to a higher class hotel if you want any sleep. Even the 40 or so people lined up in the lobby at night to complain didn’t stop the music. I hope the management learns from this but we won’t be back to find out

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