Senator Puerto Plata Sublime Collection

“Unforgettable Experience at Senator Puerto Plata – Exceptional Guest Care”

Hotel Senator Puerto Plata is an unparalleled experience! This is our third visit to the Dominican Republic, and we’ve stayed in various resorts, including the newest one in the country. However, none compare to the cleanliness and care here. The staff constantly maintains the beach and surrounding… more

Hotel Senator Puerto Plata is an unparalleled experience! This is our third visit to the Dominican Republic, and we’ve stayed in various resorts, including the newest one in the country. However, none compare to the cleanliness and care here. The staff constantly maintains the beach and surroundings to perfection. The food is fresh and diverse, and the staff is friendly and helpful. Remarkably, with the help of the hotel staff and police, our stolen phone was recovered within hours. We highly recommend this place and will definitely return!

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“Wonderful, relaxing, great value resort- in an almost perfect location. No complaints & especially wonderful for singles”

Having travelled often to Cuba- I decided to try Dominican as a late booking solo getaway. The public areas are all clean, modern, varied and comfortable. The water on the beach is warm and the waves fun and relaxing. The rooms, maybe slightly dated- but comfortable and clean. They were well-cleane… more

Having travelled often to Cuba- I decided to try Dominican as a late booking solo getaway. The public areas are all clean, modern, varied and comfortable. The water on the beach is warm and the waves fun and relaxing. The rooms, maybe slightly dated- but comfortable and clean. They were well-cleaned daily and Maria in Edificio 6 went above and beyond every day (except her day off). The buffet meals always had a lot to offer and the quality of the food was generally quite good. Having the chefs cook your meat fresh made it even better. There was always a lot of food available - the sports bar was great during off-hours and later at night. The access to diet pop (as I'm diabetic) was no issue- as it had been in Cuba at times. The staff were always busy (doing their work) yet were helpful when needed and always friendly- The pools were not over-crowded and were always a nice way to cool down and catch some music or people-watch. The week I spent there was very relaxing- a nice mix of reading, quiet relaxation, chatting with others and it was awesome. I would go back in a minute and plan to as soon as I can make it work. For the cost, it is a great value and I have no real complaints. I'll be back to enjoy the people, location and beautiful sun and heat- Thanks very much Senator Puerto Plata!

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“MISSING TOWELS!!!”

Just came back from our one week all inclusive vacation in this hotel. The hotel itself was amazing, the staff (except housekeeping, wait for more details) were all incredible and helpful. the amenities and facilities were all amazing. When I was reading the review before I booked to this hotel, I … more

Just came back from our one week all inclusive vacation in this hotel. The hotel itself was amazing, the staff (except housekeeping, wait for more details) were all incredible and helpful. the amenities and facilities were all amazing. When I was reading the review before I booked to this hotel, I found some complaints againts the reception, I totally disagree, all the staff were very prompt and willing to provide assistance. Kerwyn (apologies if I got his name wrong) and Yarisa were so very accommodating in booking us to the Ala carte restaurants...BIG THANK YOU! All our meals were all delicious and enjoyable. Not to forget, Legends, great job to all the staff there serving us drinks and snacks EVERYTIME AND ANYTIME we wanted them. The buffet was incredible and lots to choose from. I enjoyed breakfast the most. Juan Carlos cooked my omellete every morning pretty well. Shout out to Julian, everybody love Julian. He was an incredible server, he actually gives us a big smile first thing in the morning and basically remember our morning drinks. We just point where our table was and proceed to get our food then our drinks (coffee and juice) are waiting for us on our table. THAT'S SERVICE. We had Teppanyaki, steak, itallian, "special" coffee, gelato and pizza avaialble for us and enjoyed them all. All of these experiences were really impressive and basically we focused on these to continually enjoy our stay in this hotel. NOW THE DOWNER. We checked-in (Tuesday evening) and we were given a very nice suite (building 9) but unfortunately only with one bed. We are father and daughter ravellers, so we needed two separate beds. No biggie, because we were told that we will be moved the next day at 1:30 pm. Wednesday afternoon at around 2:00 pm, went to the new accommodation at 1101 and still being cleaned, so we waited for another hour and then moved in. NO TOWEL. Went to the reception and quickly organized towel to be delivered to our suite. Thursday, i think just before lunch room service came and tol her that we should be out shortly and come then. The lady dropped two towels and off we went. AFter lunch we weent back to our suite and still undone. Then we have to wait a couple more hours or so before we the room was completely done. Friday NO TOWEL AGAIN! Saturday, NO TOWEL AGAIN, this time I started showing my irritation with housekeeping. Sunday NO TOWEL AGAIN, apparently they ran out and I have to insist in speaking to the hotel manger to lodge an official complain, then they finally delivered the towel late in the afternoon. Monday, NO TOWEL AGAIN. Got the picture? I even asked the guest services staff whether there was a note not to provide us towels, that's how bad it was. I made it clear to the guest services staff that everything in this hotel was enjoyable but the housekeeping. And that will be the hotel's downfall. If you are reading this, and still decided to book, make sure to stay away from building 11, to avoid the same bad experience we endured. I am sure the reception and the guest services staff will immediately know who I am.

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“70th birthday”

Came to this resort to relax for the month of October and overall it's a very relaxing and enjoyable hotel, very peaceful. Both the front desk and the ala carte reservation desk are extremely courteous and professional, had a easy check in. The only fault is the organization and service at the outs… more

Came to this resort to relax for the month of October and overall it's a very relaxing and enjoyable hotel, very peaceful. Both the front desk and the ala carte reservation desk are extremely courteous and professional, had a easy check in. The only fault is the organization and service at the outside area of the sports bar. Very disorganized. Food is excellent at the buffet, plenty of various dishes. The ala carte restaurants were good, Embers steakhouse was for me the best. My room was spay and the housekeepers kept extremely clean. Will hopefully return again.

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