Olympic Lagoon Resort Ayia Napa

“Seventh Heaven!”

This was our seventh visit to our favourite place, our 8th and 9th are already booked! As always we had a brilliant time and were looked after so well. We stayed in the Fisherman's Village where Veronika did an amazing job of looking after us all day with water, all our drinks, slushies and fruit k… more

This was our seventh visit to our favourite place, our 8th and 9th are already booked! As always we had a brilliant time and were looked after so well. We stayed in the Fisherman's Village where Veronika did an amazing job of looking after us all day with water, all our drinks, slushies and fruit kebabs. Don't underestimate how hard this job is, there aren't many people who can achieve what she does. We ate in the buffet restaurant for breakfast where Andrea looked after us most days (we will be back to set up the crumpet shack next year!). She also supervises in The Greats and does a brilliant job. Petros remembered us from previous visits and always went out of his way to greet us. We managed to eat in The Garibaldi and The Seven Orchids during our stay, both of which have fantastic food and service. The staff in both are brilliant and we want give a few special mentions. Garibaldi - Pereklis and Aneta Seven Orchids - Mary-Anne who changed our view on matcha! Vipin and Vicky are a credit to you We enjoyed pre and post food drinks on the terrace where Deanna the supervisor continues to show why she is a real superstar. We only visit once a year but she treats us like family from the minute we arrive until we have to say goodbye. Calypso, Khalid, Kumara and Anna are friendly, professional and deliver great service. Nicos was friendly as always and extremely entertaining! We also saw Robert at the bar in the Olympic Bay and the pool bar, who is a lovely guy. Guest Relations Manager Elena is amazingly friendly and helpful, and we also had lots of interaction with Lev who is a really nice and helpful guy. We can't wait to come back next year to celebrate Paul's big birthday with our Olympic Lagoon family 😊

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“I love Jackson”

Jackson is goated like imagine messi of hotel entertainment. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx So basically Jackson is from Birmingham and so haha Jude and Jobe Bellingham left so peak for him but we love Jackson so we love him

“Wow amazing hotel and staff”

Wow fabulous hotel and staff are so helpful. We were in the fisherman’s village, Veronica was amazing and so helpful. She worked her socks off. Amazing chambermaid Guzide that did our room every day. Staff in the main buffet restaurant were all great. All of the restaurants we dined at were all al… more

Wow fabulous hotel and staff are so helpful. We were in the fisherman’s village, Veronica was amazing and so helpful. She worked her socks off. Amazing chambermaid Guzide that did our room every day. Staff in the main buffet restaurant were all great. All of the restaurants we dined at were all also great as well. Everyone in the hotel were also so helpful. The pool bar also worked their socks off. The events experience was also great. The bar staff were also amazing. Just an amazing hotel with fabulous staff. The beach is a short 10 minute walk away, really nice beach .

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“Four star hotel masquerading as a five star”

After reading all positive reviews for this place we were disappointed about the experience. We are a family of five (kids aged 8,5,2) Food (3/5) - the hotel is made up of a buffet restaurant and numerous restaurants which you need to book. The buffet itself was solid, inline with expectation, it… more

After reading all positive reviews for this place we were disappointed about the experience. We are a family of five (kids aged 8,5,2) Food (3/5) - the hotel is made up of a buffet restaurant and numerous restaurants which you need to book. The buffet itself was solid, inline with expectation, it never felt too busy and some items were nice and others tasteless. We ate at four of the other restaurants whilst there, namely; RocknRoll - this was probably some of the worse food I have ever eaten in my life (and I was happy enough with TGI Fridays before it closed down to give you some idea of where my standards are at). The nachos were just a bag of Doritos emptied in a tray with cheese sauce that was cold! The burgers were cheap in both texture and taste, and chips was a pile of soggy oil drenched potato. We also had a Caesar salad which was tasteless and the chicken was so dry it flaked in that horrible 6 day old over cooked way. Desserts were ok. Additionally the ambiance was non existence, bright lights, old furniture and empty (guessing I wasn’t the only one with this opinion) Captains Deck - food was ok, it’s a set menu, there were a couple of items we couldn’t eat so they simply didn’t serve them rather than provide an alternative. The Great - probably one of the better places here, although still far from perfect, we weren’t allowed to have actually cheese in the burgers (vs cheese sauce) same as rocknroll and the Mac n cheese was bubbling on the outside but frozen solid in the middle, simply a lack of care from the kitchen staff as that is not acceptable. Southern fried chicken, garlic bread and the chips were all good here! Seven orchids - the place is in a great position and creates a nice atmosphere, although you can only order one starter and main per person, the miso chicken was very nice, the soups were bland and desserts were dreadful. Scoops - great little idea of an ice-cream parlor but the ice cream tasted very cheap (same for all ice cream throughout the hotel). The milkshake was awful, unsurprising as the ice cream was also terrible. Other - Staff (4/5) - can’t fault the staff really as we’re all very friendly and served with a smile, however I wish they would have cleared the tables a bit better/quicker during the service. Rooms (3/5) - mattress was old and pillows not comfortable, although I think you can order different ones. Three kids do not easily fit in one room and I ended up having to take the little one out of a walk at 6am before she woke everyone else up. The house cleaning was not acceptable with beds not properly made each day. Pool (4/5) - the outdoor areas are very nice, they have a large box for kids toys left over by other guests which is a fantastic idea instead of throwing it out and I personally thought the allocated sub beds are a great idea. I just wish the pools weren’t so painfully cold (although that could just be my opinion, but the sea was definitely warmer!) Hotel - the place is simply run down and in dire need of a FULL refurb, there is a real lack of attention to detail for example ‘pool service’ sign for the towels were missing letters that had fallen off, at a five star hotel this should be repaired asap, there was birds poo on the floor outside the buffet which was never cleaned, I noted a bottle cap on the little water fall which was not cleared away during the stay, some of the sun lounger cushions we split open and handle bars clearly worn away, there were marks all over the walls in hallway and there are too many little drops from one floor to another (lobby to the patio had a 1 inch drop for example, why is it not completely flat?) all these points though point to 4 star quality. I think the place has potential to be fantastic but failed to deliver on this occasion, it was the first and probably last time we visit.

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