Falkensteiner Family Hotel Diadora

“Put your money in the safe”

We stayed at the Falkensteiner Diadora hotel for two nights as a family with a four-year-old (room 2221). We particularly enjoyed the food and the service, which were truly on a 5-star level. The kids' entertainment was also great, although the big indoor pool could have been warmer. Nonetheless,... more

We stayed at the Falkensteiner Diadora hotel for two nights as a family with a four-year-old (room 2221). We particularly enjoyed the food and the service, which were truly on a 5-star level. The kids' entertainment was also great, although the big indoor pool could have been warmer. Nonetheless, our daughter really enjoyed it, and the animation staff was excellent. Unfortunately, there was a bitter ending to our stay when we noticed that €100 were missing from my wallet. I am aware that this was my fault for not using the safe, but I was confident that such an incident could not happen in a 5-star hotel. I am writing this to raise awareness so that future guests can avoid such an inconvenience. Despite this, we still recommend the hotel overall!

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“Nice hotel”

We stayed one week. Stuff are very nice, helpful. Entertainements in kids club are perfect (they have activities for 0-2, 3-6 and 7+ yeaes old kids). You can leave children in kids club for free. Drinks are very expensive (0.75 l water= 6 eur, small coke 4.9 eur, juice 3,5 eur). Every day you ge... more

We stayed one week. Stuff are very nice, helpful. Entertainements in kids club are perfect (they have activities for 0-2, 3-6 and 7+ yeaes old kids). You can leave children in kids club for free. Drinks are very expensive (0.75 l water= 6 eur, small coke 4.9 eur, juice 3,5 eur). Every day you get one bottle of water in the room. We came around 10h to the hotel and would like to go to breakfast. Lady said to us that is free, but in the finally bill (when we checked out) we saw, that they charged 29 eur per adults and 14 for kids. After we spoke to lady in reception, they cancelled bill from breakfast. Rooms are nice, big. You have all equipment for babies in the hotel (diapers, food, etc.)

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“Good but improvements needed”

We are now in this hotel . Staying 2 weeks room 2224and 2225 . Have 2 rooms - one big one and one standard. Big room is fabulous - climbing wall for kids , 2 bathrooms , separate room for kids .One standard is small but with separate room for kids too which is good but the big parents bed is 1.5m... more

We are now in this hotel . Staying 2 weeks room 2224and 2225 . Have 2 rooms - one big one and one standard. Big room is fabulous - climbing wall for kids , 2 bathrooms , separate room for kids .One standard is small but with separate room for kids too which is good but the big parents bed is 1.5m away from the entrance door which is so irritating in the mornings and late evenings .Very noisy ! Bigger room is much better as too far from the entrance but the insulation in the hotel is horrific. In the mornings you can listen to every word of your neighbour’s above you , running , moving furniture etc so my nights personally were not restful at all .I read feedbacks about the hotel and this problem is often mentioned .also no door between room and bathroom. Restaurants Breakfast -it is ok with choice but 2 ladies at food preparation ( eggs , waffles , pancakes, crepes etc ) is not enough . People are always waiting for something . Lunch -not big choice .and only 1.5 hour length . Dinner is great . sweet room is a pleasure for kids . In general, restaurant staff are trying hard, cleaning when dropping food , everyone is smiling and friendly . Kids zone and kids club - loved everything, great facilities , kids club staff is friendly , mini discos are great but what shocked me is hourly rate for babysitting is 50 euros !! I would be happy to leave my kid for few hours to have a rest but way too expensive Pools -great facilities . Loads of space for everyone, no problem with sun lounges and towels Beach is good and clean . Loved the area with trees where you can get shade . Kids are admired by sea animals and fish. Reception is very helpful and friendly except one lady Verena . Just after our arrival to the hotel there was a huge problem with tokens for washing machine . There was great shortage of them . So people put their coin to start it and straight away ran to reception to ask them to open the machine to take it back to keep it for the next washing . So my older son tried to do the same .He met Verena at reception and asked for a token he just put in . She said to come back in 1 hour after the cycle .My son explained that there would not be any as other people are seeking for them too asked to come to get the token now. Suddenly she started to be very rude, raised her voice saying she already told him to come in 1 hour . There were no big queues at that time so we did not understand the problem to go now . Of course in 1 hour we came and there were no tokens in the washing machine . Another lady who went with us to check ( blond hair with glasses, sorry do not know her name ) was very friendly and attentive . I came to Verena to say that she seemed to be very rude with my son just kicking him away and we were right and had no token now . No apologising but only started to interrupt me always repeating she was not rude . Only when I pointed her to the fact that she continues to be rude interrupting me she stopped .I told her that I was going to complain as she was the face of the hotel , still my son was a client despite he is 16 so she had to respectful. She seemed very indifferent and only grinned . Very unpleasant moment . Now Every time my son is passing the reception she starts to grin . I am sure the manager should speak to this lady . By the way we are extremely happy with all other ladies at the reception . All of them were always eager to help with tokens , tried to find another tennis coach when Benjamin was fully booked . All are always friendly and polite. By the way the problem with tokens was quickly solved when I asked the receptionists to speak to the manager and order more tokens .now it seems ok. We had one more unpleasant situation when the cleaning staff took 12 euros from our table thinking it was tips for them. After contacting reception the money was back . Thank you so much . By the way it was first time in my life when the cleaning staff took money from the table . Normally they take money only from the bed . Personally my kids are extremely happy with everything and a bird’s nest on our balcony with baby birds . Such a great experience to see how mum is taking care of them . In general the price is extremely high for the hotel and there are some moments that the hotel should work at . I hope in a time you can really deserve the 5 star hotel title .

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“Fits for Family”

This place was great for family vacations. We absolutely loved the rooms. It was really cute design. The food was not great but ok. Pool was fun. Staff were helpful. There was an inside fun park in the restaurants for kids. We loved our visit there