Hotel Royal Neptun

“Deserves rhe axtra star , easiy achievable.”

The hotel is excellent, the staff Igor a restaurant manager was a delight , he praised the hotel also.First it was a package holiday, but reception took note of my knee problem and allocated me to a lower floor.The hotel is I think we'll situated the bus starts it's journey outside the hotel and f… more

The hotel is excellent, the staff Igor a restaurant manager was a delight , he praised the hotel also.First it was a package holiday, but reception took note of my knee problem and allocated me to a lower floor.The hotel is I think we'll situated the bus starts it's journey outside the hotel and finishes at Dubrovnik. The rooms are a generous size , the shower had pressure, fully adjustable plenty of water. Cleaned very well , towels changed every day. Never used the pools , but pool areas very clean with nice touches ,one had a glass side. There where plenty of ramped areas for wheel chairs or just to avoid the steps. My one personal dislike was breakfast , although plenty to choose from , fruit juices , tea and coffee. The sausages where not what I would call sausages , the bacon was poor quality and quite rubbery. But ample choice of alternatives, but if you like a English breakfast , it isn't. But it was a lovely hotel , lovely views , beautiful sunset brilliant staff. See you next year .

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“Lovely hotel but room not as described!”

We stayed at this hotel in early September 2024. It is one of five linked 'Royal' hotels all along from each other. We booked a Panoramic Sea View Room with balcony. We arrived to a lovely room but it was on the side, so although we could see the sea to one side, we looked directly out onto anot… more

We stayed at this hotel in early September 2024. It is one of five linked 'Royal' hotels all along from each other. We booked a Panoramic Sea View Room with balcony. We arrived to a lovely room but it was on the side, so although we could see the sea to one side, we looked directly out onto another hotel. I would not therefore call this a panoramic sea view (panoramic meaning wide and unobstructed) - the sea view certainly wasn't that and we got no sunsets as we thought. This was disappointing, especially noting we paid extra for what we thought would be an unobstructed view of the sea, half of which was obscured by the hotel side wall. We also shared a balcony with the room next door, which was not advised at the time of booking and again was a disappointment. We had to therefore make sure no belongings were left on our balcony and ensure the patio door was kept locked. The actual hotel complexes are vast, spacious and clean. Numerous pools and sunbeds and we never had an issue getting a space. One comment would be that on a particularly windy and choppy sea day, holiday makers were still allowed to enter the sea into the hotels cordoned off area and using the hotels metal step ladder. It wasn't until some people got into difficulty that they assessed the situation and put a red flag up (which incidentally is not near to where the sea entrance was and was therefore missed by many people). Eventually, they brought the steps up, however, we felt this could have been done a lot sooner and the situation handled better. Final comment is breakfast - lovely food but they need more coffee machines & a better layout - which would make any queues for these coffee machines out of the way of the food collection area ! One last thing, don't expect too much from Lapad, the beach itself is very run down, all the bars/restaurants etc directly facing the beach are closed and in poor condition, there are no sunbeds, its all very unattractive. Lapad itself is ok although we thought that it too was a bit shabby. Our advice would be to get an Uber or jump on the bus and go into Dubrovnik old town ! Prices better too, beats paying €8 for a 125 ml glass of wine in the Royal !

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“It's all about the view”

We had a very mixed experience at this hotel, but frankly the stunning location and view makes up for everything. I booked a Junior Suite with King Bed, Sea View and Balcony but instead received a Family Suite with two beds (twins pushed together) and nowhere to sit. To make matters worse, room was… more

We had a very mixed experience at this hotel, but frankly the stunning location and view makes up for everything. I booked a Junior Suite with King Bed, Sea View and Balcony but instead received a Family Suite with two beds (twins pushed together) and nowhere to sit. To make matters worse, room was on the main floor, meaning the balcony was literally mere inches from the loungers (and guests) at the pool - no privacy whatsoever. When I complained, front desk initially claimed that room I got was the room I booked, but eventually conceded it was not and (surprise, surprise) there were no rooms of the type I booked until the next day. The next day we did change rooms (a hassle), along with a note from the duty manager that he was shocked that we didn't appreciate the original "upgraded" room we neither asked for nor were informed we'd been assigned. I must say, we were henceforth well treated by the more senior manager Tom (a fellow Canadian) who did go to lengths to assuage our initial displeasure upon check-in. New room was nice size and well appointed, with balcony with extraordinary views of the sea. Only quibbles are that we would have preferred a walk-in shower (like the one in the website room photo........) over the very high and narrow bathtub we got and the empty shower gel dispenser was not refilled for days and required several calls to housekeeping to remedy. Yes - the breakfast situation is as unruly as many other reviewers have noted, but again, the opportunity to have your breakfast literally overlooking the sea each morning made up for the mayhem, subpar food quality and ridiculous wait for the very few functioning coffee machines (:(). Many pools to choose from, including a cool adult one on the roof with a clear side. As others have noted, getting into the old town is easy via the public bus catchable across the street from the lobby or a very reasonable Uber charge, so there's really no downside to staying outside the old town proper in exchange for the fabulous views here. Also very pleasant walk along the sea promenade to nearby Lapad with several nice restaurants. Even with the issues experienced, would happily stay here again - it's that beautiful.

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“Worth it for the views”

Initially it felt quite soulless and a bit impersonal but the room was clean and the views spectacular. There are 4 (5?) pools to choose from, loads of sunbeds and the views from the lower pools built into the rocks are just gorgeous. We don’t brave the sea as it was too choppy but did see people s… more

Initially it felt quite soulless and a bit impersonal but the room was clean and the views spectacular. There are 4 (5?) pools to choose from, loads of sunbeds and the views from the lower pools built into the rocks are just gorgeous. We don’t brave the sea as it was too choppy but did see people swimming in it. Beach Towels were readily available which was great as we only had a small under-seat bag each so couldn’t fit in beach towels. We had lunch from one of the restaurants one of the days (they will bring to your lounger) and it was really good. Breakfast on the other hand….incredibly busy, queues for the eggs and only 4 coffee machines that take such a long time. I’d say about 1 minute to do each drink, there were huge queues and most people would get at least 2 drinks so you can imagine how long it took, even more so when one of the machines broke! Also the cups are tiny!! On the second day I asked a waiter for a tea to the table and got a teapot and a decent size cup so there’s a tip for you to remember if you go here! We had a late flight home but were able to store our bags and have a day by the pool and then use the shower in the spa at the end of the day. There was a bus close by but to be honest we ubered it most of the time. It was about £10 euros a trip and they were very frequent - took about 10 mins to get to the old town, a bit longer in the day when the traffic was heavier.

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