Los Suenos Marriott Ocean & Golf Resort

““The Guest Experience””

Weeks before our arrival, Mr. Bernal Garro, Guest Experience Manager at Bahía de Herradura, ensured every detail was meticulously arranged to guarantee a memorable stay before, during, and after our visit, maintaining active and attentive communication to accommodate our requests. The hotel team i… more

Weeks before our arrival, Mr. Bernal Garro, Guest Experience Manager at Bahía de Herradura, ensured every detail was meticulously arranged to guarantee a memorable stay before, during, and after our visit, maintaining active and attentive communication to accommodate our requests. The hotel team is highly trained and incredibly friendly. From the moment we arrived, we received exceptional service from Thomas at the bell desk and Sharlyn Mora at reception. Our upgraded room, thanks to our status, offered stunning views of the Pacific Ocean and was impeccably equipped and spotless. The resort offers interactive activities that allowed us to learn more about the country and its local culture. The staff at every restaurant we visited (hostesses, servers, and even the chefs) were extraordinarily attentive and accommodating. The Sibú Spa stands out with its relaxation areas, arguably the best in the region. Additionally, we were impressed by the dedication of exceptional associates such as Tamara S., Andrey W., Axel or Alex from the Loss Prevention team, Don Sergio, and the entire bell desk team. A special thanks to the guide of the Iguana Tour, whose expertise and passion for teaching about the country’s flora and fauna were truly remarkable. We cannot thank Mr. Garro and the entire team enough for providing a first-class experience. Without a doubt, we look forward to returning in the future whenever our travels bring us back to this area. Pura vida! Caleb :)

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“If you’re looking for beautiful beaches, go to Hawaii”

We stayed here for three nights over New Year’s Eve and New Year’s Day. The property is huge, the buildings beautiful and the grounds well maintained. There were iguanas on the property which was pretty cool. However, the beach is a muddy brown and quite disappointing. The prices were exorbitant… more

We stayed here for three nights over New Year’s Eve and New Year’s Day. The property is huge, the buildings beautiful and the grounds well maintained. There were iguanas on the property which was pretty cool. However, the beach is a muddy brown and quite disappointing. The prices were exorbitant for the holiday and I tried to get reservations for dinner on NYE online but the system wasn’t available. When I checked in and tried to make a reservation, all restaurants on the property were sold out. We had to drive to Jaco eat. During the day and into the night there was loud music blaring into our room. I finally had to call the front desk at 2:00 am to complain before it was turned off. In the morning I found a card offering me a “complimentary gift” from the concierge. When I went to claim it, figured out it was really a sales pitch for the Marriott vacation club on site. That was irritating. I’m a Marriott Platinum member and spend about 60 nights a year in Marriott hotels for business and personal trips and this was a disappointing experience at best.

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