Leyenda Boutique Hotel & Spa

“Lovely Hotel”

We all (two adults and two boys age 6 and 10) loves Hotel Leyenda. Highlights were very friendly staff, guests from all over the world, the most wonderful Carillo beach just a (free) 5 min shuttle ride away, gorgeous pool and pretty gardens! 😊

“Favorite hotel”

Of you want to treat yourself go to Hotel Leyenda! Very nice atmosphere, beautiful very spacious pool in nice tropical gardens, two very delicious restaurants and a spa to fully relax. And then the room! Spacious and clean and with all amenities you need. Leyenda is my favorite hotel in Costa Rica!

“Beautiful, friendly and comfortable ”

Beautiful hotel and very very friendly service! We've spent so much time in/at the pool. Absolutely gorgeous, especially after dark. Meals were delicious. The rooms are spacious and comfortable. Good beds and I like to mention that I loved the soap in the bathroom. It smelled heavenly. The hote... more

Beautiful hotel and very very friendly service! We've spent so much time in/at the pool. Absolutely gorgeous, especially after dark. Meals were delicious. The rooms are spacious and comfortable. Good beds and I like to mention that I loved the soap in the bathroom. It smelled heavenly. The hotel is not very close to the beach, but they provide a free shuttle service whenever you want to go. They even delivered food and drinks to the beach. All in all, a great place to spend your vacation.

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“Nice hotel, but disappointing stay for us.”

Leyenda is a hotel which has many great attributes and a lovely setting, but unfortunately, we didn't see the best of it, and this made our stay less pleasant than we would have liked.  We (2 adults, 2 kids) booked a superior 3-queen bedroom for a 3-night stay nearly 4 months in advance using Le... more

Leyenda is a hotel which has many great attributes and a lovely setting, but unfortunately, we didn't see the best of it, and this made our stay less pleasant than we would have liked.  We (2 adults, 2 kids) booked a superior 3-queen bedroom for a 3-night stay nearly 4 months in advance using Leyenda's website, and we received the e-mail confirmation from Leyenda of the booking. When we showed up to check in, however, they didn't have our reservation in their system. After I showed them my e-mail confirmation, they were able to find the e-mail with our reservation, but it never made it into their reservation system, so they didn't have the room available any longer. They had one standard 2-queen bedroom left, which we accepted as a replacement room (since we had just driven 6 hours in a foreign country, and we had no idea if other hotels in the area were good or even available). They also offered us a separate 1-queen room across the hall from the 2-queen room, which was very small -- nearly the size of the queen bed itself. Being that we had kids, it wasn't feasible for one of our kids to sleep in a separate room by themselves, and it wasn't practical to store our suitcases in a room down the hall.  Changing from a 3-queen to a 2-queen wasn't a big deal for us, but the problem was the new room felt like the oldest room in the hotel, which is only used in emergencies. The curtains were torn, the beds were extremely firm, the shower tiles were stained, the bathroom door had a 1/2 inch crack in it, there were bad smells from the drains in the bathroom, etc. Was it passable for a few days? Sure. We've stayed in worse rooms driving through Pennsylvania or Ohio. Was it what someone wants to stay in for a tropical beach vacation at a 4-star hotel? Definitely not. The room itself felt more like a hostel room. Our backs hurt each morning after waking up, and we opted to use the public bathroom downstairs in place of our room bathroom when possible.  We thought the hotel might provide some gesture for their reservation mistake. Upon check-in, the front desk attendee (who was very nice), mentioned adjusting the price to match the new room. The superior 3-queen bedroom in the original was $780, and they charged $680 for the standard 2-queen room. I guess it's a price that matches the standard room, but it seemed like more could have been done on their part to reflect their reservation mistake. Charging the standard rate for the new room felt like the bare minimum of what could be done. Spending $225/night for a room which feels like average at a 2-star hotel is far too much.    Beyond the booking/arrival situation, we had a mix of some great experiences and some poor experiences.  CONS:  (1) The hotel limits guests to only 1 beach/pool towel per day per person, which you can switch out at the front desk once a day, anytime. When we went to change in the towel at 9:30 one morning as we were heading to the beach, they didn't have any new beach towels available. They suggested waiting 40 minutes until the new towels were ready. It seems odd to suggest guests wait 40 minutes to go to the beach just because the hotel doesn't have a large enough supply of towels.  (2) They only provide a top sheet and a single fleece blanket per bed in the rooms, so when the AC is running to counter humidity, it gets too cold at night.  (3) They advertised two restaurants -- a main restaurant and an asiatic restaurant, but the asiatic restaurant was closed the whole time we were there (they said the chef had an accident -- fully understandable, but unfortunate for our experience).  (4) We had to ask for washcloths in the room since it didn't have any, and they appeared to make a note in their computer system of the washcloths we requested. I got the feeling that they really keep tabs on things like washcloths and towels. (5) They give you in-room coffee for free the first night, but then you have to pay for it. They have coffee at breakfast, so this wasn't an issue for us, but it seemed unusual. PROS:  (1) The staff we interacted with were all great. They were friendly and responsive. I can't say enough about the people there -- they were excellent!   (2) The food at the restaurant was pretty decent. Apart from grilled chicken on a salad which was undercooked, the food was more impressive than expected.  (3) They are very accommodating with heating up food at the restaurant, since the room didn't have a microwave. They not only heated up pizza for us, but also heated up food from outside the hotel and delivered it to our room. Very appreciated!  (3) The kids' pool and playground were very good. They weren't the newest, but our 3-year-old had a lot of fun with them, especially the water slide area.  (4) The grounds and gardening are really beautiful - the pictures don't lie.  (5) The hotel is 2 km to the beach, which was convenient (we had our own car), and they did have chairs for us to use, which was great.  Overall, I don't doubt that Leyenda is a 4-star hotel for many guests, or at least the guests who have a superior room and not a standard room. But I can only give a review based on the experience we had, and we didn't see the 4-star side of Leyenda. We were so looking forward to staying here based on the other reviews and pictures, but we were disappointed by our stay, feeling it was overpriced for what we got, that we were limited with things that are expected at a 4-star hotel (e.g., beach towels, wash cloths), and that the negatives of our room experience overshadowed the positives at the hotel. Some hotels are just to sleep at. Others are experiences. We booked at Leyenda for an experience we don't feel was delivered.   If you give Leyenda a chance, I'd suggest calling in advance to confirm the room and reservation.

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