The Springs Resort And Spa At Arenal

“Most incredible time”

We had the most amazing time staying here. Everything from arrival to the rooms, pool and food was exceptional. The staff were all so friendly, food selection was incredible in particularly the breakfast was the best we've received in a hotel. Cleanliness and resort was amazing. The welcome we rece… more

We had the most amazing time staying here. Everything from arrival to the rooms, pool and food was exceptional. The staff were all so friendly, food selection was incredible in particularly the breakfast was the best we've received in a hotel. Cleanliness and resort was amazing. The welcome we received was very personal and room was lovely and the little touches were really good too. Best hotel we've stayed in and would definitely return.

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“It's the attention to detail...”

This hotel is superbly situated just outside La Fortuna and on the way to the lakeside. The resort in in top top condition with immaculate surroundings. The service levels were excellent (but I'll return to that a bit later). The amenities such as the gym and the thermal pools were excellent. It is… more

This hotel is superbly situated just outside La Fortuna and on the way to the lakeside. The resort in in top top condition with immaculate surroundings. The service levels were excellent (but I'll return to that a bit later). The amenities such as the gym and the thermal pools were excellent. It is quite clear the efforts made to maintain the highest of standards. The restaurants were excellent and even the buffet breakfast topped out as our No.1 for all 5 hotels we stayed at on our tour. If you wanted picking up or of dropping off from/to your room you simply had to call reception and a happy buggy driver would be with you in a matter of minutes (60 seconds in some instances!). Now here's the service critique / feedback... at our first dinner we asked for a glass of Malbec, the waiter came back to say that they had run out but could offer us an alternative which was fine. When we got the final bill for the meal the ticket was faintly printed and hard to read, fortunately my wife's vision is better than mine (and I had contacts in!). She found a bottle of Malbec had been added to our bill at a cost of $130. If I had just trusted the bill and signed this off it would've lead to an awkward conversation at the end of our stay. I know it's down to us as the customer to check but it becomes a little embarrassing asking for another bill in large bold font just to ensure we pay for what we got. Surely the staff should've noticed the wine had literally doubled our bill? Secondly, and this may come across that I'm moaning, I'm not, I'm just trying to give you my full experience, when we swam up to the pool bar there were a number of beer bottles on display. We chose a bottle each. When we got the bill we didn't realise that these were artisanal beers that were at a vastly inflated cost apposed to the normal beers on the menu $12 verses $6.50. We just wanted a beer for the pool, we're not connoisseurs. The line up of these beers lead me to believe that they were the selection, it was a little misleading and I'm sure nothing more than that. On our second day we went to the onsite coffee shop, we ordered two coffees but one with plant milk, when we got the bill we had been charged for two coffees AND plant milk (increasing the bill by $4. When we pointed this out the member of staff said she was new and was unsure how to correct this, she had to find a manager to instruct her on the correct way to price for our request. Finally (your probably rolling your eyes by now), on our second night in the bar we ordered a cocktail and sparkling wine from a very pleasant and friendly young bartender. The cocktail was fantastic but the wine when served was completely flat, it was the last serving in the bottle. We asked for a replacement which wasn't a problem. There wasn't another bottle of fizz in the fridge so his companion proceeded to spin the bottle in an ice bucket in a bid to bring the wine down to the right temperature, this was never going to work although I admire his efforts. We chose a different drink. My point on all of the critique / feedback is that the hotel and people within the hotel are all very much the right people, the new ones just need that tiny bit more training to identify issues before they become issues to their customers. When any business is this good it's the little things that become the big things. I strongly recommend a stay here, it was the best of the 5 hotels we stayed at on our trip, just keep an eye on the little things.

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“Great location, accommodations and staff”

My wife & I stayed at The Westin in Playa Conchal for a week then traveled via rent a car to Arenal Springs Resort for 4 nights. The drive was a little brutal with slow traffic from Playa Conchal to Liberia. Once we got to Liberia, the roads were more in the country so there was less traffic but … more

My wife & I stayed at The Westin in Playa Conchal for a week then traveled via rent a car to Arenal Springs Resort for 4 nights. The drive was a little brutal with slow traffic from Playa Conchal to Liberia. Once we got to Liberia, the roads were more in the country so there was less traffic but lots of curves. Just be patient and enjoy the scenery. We arrived at the resort and the welcoming party was out! There was a welcome cocktail waiting for us which was a delicious Paloma - well deserved after the 3-4 hour drive. After enjoying our cocktail, we checked in at the front desk. Check in was extremely fast & friendly. Our room was quite close to the main lobby - 2 to 3 minute walk. We had our own private parking space for our rental car. The room wasn’t large by any means but large enough for 2 people. The decor of the room was more traditional Costa Rican. The bathroom was quite large with a walk-in shower. The room had a K-cup coffee machine which we rarely used due to every restaurant serves the most incredible Costa Rican coffee! We had a refrigerator which came with a couple of complimentary beers, waters and coca colas. The only downside we saw to the room was storage places for clothes. We were in Costa Rica for 2 weeks so we could have packed lighter? We ended up living out of our suitcases which can be annoying sometimes. Otherwise, the room is clean, quiet and comfortable. There are 3 restaurants on property. The 1st night we arrived, we ate at the Italian Restaurant. The food was delicious! I have a few allergies (gluten, garlic and onions). They accommodated me with gluten free rolls and made sure non of my food had garlic or onions. I’m so thankful when they are willing to do that for me. There’s also a traditional Costa Rican Restaurant and a Sushi restaurant. You can have any of the entrees at any of the restaurants which is nice! The grounds of the resort are beautiful! So many lovely flowers and plants. Everything is manicured to look like a garden. There are 5-6 hot spring pools and 2-3 regular pools. Every night after a busy day of exploring and dinner, we would soak in the natural spring waters from the volcano. To us, this was the highlight of the resort. The warm springs are luxurious and spacious. They never got crowded - actually most of the time we had the pools to ourselves. Very relaxing and excellent treatment for sore knees, backs, etc… Arenal Volcano is so close to the resort. On a clear day or night, we could see the entire volcano wherever we were on the resort. It is magnificent! It rains A LOT in Arenal so the volcano isn’t that visible during the rainy days and nights. Daily breakfast was included with our room rate. The breakfast in the morning was superb! It’s a buffet with omelets, yogurt, cheeses, smoked salmon, bacon, fresh fruit of every kind, pastries, vegetables, juices, Costa Rican coffee, teas, and all the other things I forgot about. We looked forward to the breakfast everyday. You won’t go hungry - it’s unlimited. The staff were incredibly welcoming, kind & friendly! Actually we found that wherever we went in Costa Rica, the people are amazingly hospitable. One morning, our rental car had a flat tire. Oscar, one of front lobby employees saw us changing the tire and came out to assist us. We were impressed. Location of the resort is 15 to 30 minutes away from the most popular attractions in La Fortuna. Very convenient. We were also 10 minutes away from downtown La Fortuna. There are literally hundreds of restaurants to choose from. Our favorite was Red Frog Coffee. The food was so fresh and they roast their own coffee there. Prices were very reasonable. We will be back!

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“Great Resort”

One of the best resorts we have ever stayed in. Location is perfect, waking up to close view of the volcano was a dream. We saw monkeys, Tucans, iguanas everyday on our walks. Pools and hot springs are wonderful, swim up restaurant and bar, morning breakfast and evening dining was excellent. THE S… more

One of the best resorts we have ever stayed in. Location is perfect, waking up to close view of the volcano was a dream. We saw monkeys, Tucans, iguanas everyday on our walks. Pools and hot springs are wonderful, swim up restaurant and bar, morning breakfast and evening dining was excellent. THE STAFF tops this resort off! From check in, room attendants, restaurants and concierge with help planning our excursions before and during our stay. Marilyn and Carilyn were two ladies that made our day each time in the dining room along with all the other servers. Joel was hilarious with our daily greetings. All staff were extremely friendly and professional. Rooms and all amenities are top notch, Highly recommend.

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